CASIO UK

Administration

• Manage customer accounts, ensuring accurate order processing, pricing and confirmations.
• Maintain and update order books, monitoring stock allocations, reservations and ad-hoc movements.
• Coordinate bookings and deliveries, working closely with logistics and planning teams to meet customer deadlines.
• Review and resolve order, pricing or stock discrepancies, escalating issues where appropriate.
• Support new account onboarding, ensuring systems and records are accurately set up.
• Maintain accurate customer records, supplier guides and account procedures.
• Handle a high volume of customer and stakeholder enquiries via phone and email, ensuring timely and professional responses.
• Manage customer queries and support tickets through Zendesk and other digital channels.
• Liaise with internal teams including Sales Account Managers, Planning, Credit Control, Logistics and Customer Services.
• Investigate and resolve delivery or order issues, keeping customers informed throughout.
• Maintain clear, courteous and consistent communication.
• Process online orders accurately and efficiently.
• Monitor and update online stock availability and allocations.
• Support product launches and new releases in collaboration with internal teams.
• Identify recurring issues and contribute to process improvements.

Sales Administrator

Customer Support

• - Respond to customer inquiries in a prompt, courteous, and accurate manner.
• - Handle incoming communications through phone, email, and digital channels.
• - Provide information regarding Casio's products, services, warranties, and repair options.
• - Assist with Parts & Accessories inquiries, including processing orders for parts.
• - Record all interactions accurately in the CRM system (Zendesk).
• - Adhere to established processes and escalate any complex or unresolved issues.
• - Achieve performance targets related to quality, response times, and customer satisfaction.
• - Make a positive contribution to a collaborative, customer-focused team.

Sales Administrator

Customer Service Advisor