CASIO UK

Customer Service Advisor

CASIO UK

full-time

Posted on:

Location Type: Hybrid

Location: Wembley • United Kingdom

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Job Level

Junior

About the role

  • - Respond to customer inquiries in a prompt, courteous, and accurate manner.
  • - Handle incoming communications through phone, email, and digital channels.
  • - Provide information regarding Casio's products, services, warranties, and repair options.
  • - Assist with Parts & Accessories inquiries, including processing orders for parts.
  • - Record all interactions accurately in the CRM system (Zendesk).
  • - Adhere to established processes and escalate any complex or unresolved issues.
  • - Achieve performance targets related to quality, response times, and customer satisfaction.
  • - Make a positive contribution to a collaborative, customer-focused team.

Requirements

  • - At least one year of experience in customer service, retail, or administrative positions.
  • - Outstanding verbal and written communication abilities.
  • - Strong skills in active listening and interpersonal communication.
  • - Effective organisational and time management capabilities.
  • - Proven ability to handle multiple tasks with changing priorities.
  • - Ability to remain calm, resilient, and professional when addressing customer complaints or inquiries.
  • - Willingness to learn new systems, processes, and product information, and openness to feedback for personal development.
  • - A positive attitude and a strong desire to grow and develop within the department.
  • - A collaborative team player who enjoys supporting colleagues and contributing to the success of the team.
  • - Basic familiarity with the Microsoft Office suite.
  • - Previous experience with CRM systems (preferably Zendesk) is highly desirable, but not essential as comprehensive training will be provided.
Benefits
  • - 25 days annual leave plus Bank Holidays
  • - Paid Birthday Day Off
  • - Competitive Salary
  • - Fantastic healthcare benefits from Day One: Private Medical Insurance via BUPA, Permanent Health Insurance, Medicash Health Plan
  • - Death In Service (4x salary)
  • - Excellent non-contributory Pension Scheme, up to 14%**
  • - Employee Discount, up to 50%**
  • - Anytime access to personal development and training courses via LinkedIn Learning
  • - Anytime access to retail discounts at 200+ retails (Reward Gateway)
  • - Casio Sponsorship & Donation Scheme for employee charity fundraising
  • - Head Office team social events and activities including giveaways and reward & recognition incentives
  • - Join a company that's recently been certified as a 'Great Place to Work'!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceadministrative skillsactive listeningtime management
Soft skills
verbal communicationwritten communicationinterpersonal communicationorganisational skillsresilienceprofessionalismcollaborationpositive attitudewillingness to learn