CashFlo

Customer Support Engineer

CashFlo

full-time

Posted on:

Location Type: Hybrid

Location: Mumbai • India

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Tech Stack

AWSAzureCloudETLGoogle Cloud PlatformJavaPostgresPythonSQL

About the role

  • Own end-to-end deployment of the CashFlo platform for enterprise customers
  • Configure integrations, workflows, and environment-specific setups
  • Drive fast go-live and post-deployment stabilization
  • Act as the primary technical point of contact for customers
  • Understand customer business flows, data needs, and system constraints
  • Translate requirements into clear technical inputs for Product and Engineering teams
  • Handle L1/L2 production support for customer-reported issues
  • Debug data, integration, performance, and infrastructure issues
  • Understand and troubleshoot ETL pipelines and data workflows
  • Share real-world customer feedback, gaps, and edge cases with Product teams

Requirements

  • 4–8 years of experience in customer-facing technical roles
  • Strong understanding of ETL pipelines and data workflows
  • Experience working with AWS, GCP, or Azure cloud environments
  • Knowledge of Java - SprintBoot/Python, Postgres is a must
  • Familiarity with SQL, APIs, monitoring, and logging tools
  • Strong troubleshooting and problem-solving skills
  • Excellent written and verbal communication skills
Benefits
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ETL pipelinesdata workflowsJavaSpringBootPythonPostgresSQLAPIstroubleshootingproblem-solving
Soft Skills
communicationcustomer-facingtechnical point of contact