Casella Waste Systems, Inc.

Customer Support

• Responds to customer inquiries via email, text chat and digital media regarding waste and recycling services.
• Researches and resolves questions or complaints, referring to internal or external experts when necessary.
• Provides clear, accurate information about service offerings, container sizes, pickup schedules, and recycling guidelines.
• Ensures all responses follow approved company guidelines and maintains a polished, positive, conversational, customer-friendly and compassionate tone.
• Engages with customers across digital channels—including email, live chat, and digital media—using integrated support tools to deliver prompt, personalized assistance.
• Uses digital dashboards and CRM systems to log interactions, monitor service issues, and proactively identify opportunities to enhance customer satisfaction.
• Maintains detailed records of customer interactions, identifies trends, and suggests improvements to products or services.
• Refers unresolved or complex issues, including potential sales opportunities, to appropriate internal departments.

Digital Customer Care Representative

Accountant

• Prepare and file income tax returns across various jurisdictions
• Assist in compliance and reporting obligations for all taxes overseen by the Tax Department
• Communicate with departments across the company to obtain necessary documentation for tax purposes
• Participate in training and learning opportunities to expand knowledge of tax matters

Staff Tax Accountant

Accounts Payable

• Receives, reviews, and processes vendor invoices and employee expenses for data entry and payments within very tight deadlines.
• Provides accurate and detailed reports regarding bills and invoices.
• Completes assigned work and responds to requests for information using various software applications and accounting systems.
• Performs accounting duties related to accounts receivable, accounts payable, purchasing/inventory, account balancing and analysis, revenue, and payroll.
• Adheres to internal policies and controls as required for the processing and approval of corporate expenditures.
• Prioritizes weekly payment disbursement processing and resolves any vendor or employee concerns.
• Communicates and collaborates with other Casella departments, field locations, auditors, and vendors on projects and activities.
• Maintains the ability to multitask and manage responsibilities in a timely and accurate manner.
• Participates in training and other learning opportunities.

Digital Customer Care Representative

Staff Tax Accountant

Accounts Payable Specialist