Digital Customer Care Representative

Casella Waste Systems, Inc.

Digital Customer Care Representative handling inquiries related to waste and recycling services. Engaging with customers through email, chat, and digital media to ensure satisfaction.

Posted 4/16/2026full-timeRutland • Vermont • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $20 per hourWebsite

About the role

Key responsibilities & impact

Responds to customer inquiries via email, text chat and digital media regarding waste and recycling services.
Researches and resolves questions or complaints, referring to internal or external experts when necessary.
Provides clear, accurate information about service offerings, container sizes, pickup schedules, and recycling guidelines.
Ensures all responses follow approved company guidelines and maintains a polished, positive, conversational, customer-friendly and compassionate tone.
Engages with customers across digital channels—including email, live chat, and digital media—using integrated support tools to deliver prompt, personalized assistance.
Uses digital dashboards and CRM systems to log interactions, monitor service issues, and proactively identify opportunities to enhance customer satisfaction.
Maintains detailed records of customer interactions, identifies trends, and suggests improvements to products or services.
Refers unresolved or complex issues, including potential sales opportunities, to appropriate internal departments.

Requirements

What you’ll need

High school diploma or GED
2 to 4 years of experience in a business or office setting
Excellent relationship management, listening, and problem-solving skills
Strong oral and written communication abilities
A customer-focused mindset
Proficiency in Microsoft Office
Ability to work collaboratively in a team environment
Comfortable handling basic issues independently and referring complex matters to senior staff
Working knowledge of the subject matter is expected.
Position operates under direct supervision, reporting to a supervisor or manager.

Benefits

Comp & perks

Medical, Dental, Vision, Life & Disability Insurance
Maternity & Parental Leave
Flexible Spending Accounts
Discounted Stock Program
401K
Employee Awards
Employee Assistance Plan
Wellness Incentive
Tuition Assistance
Career Pathways
and More.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceproblem-solvingrelationship managementcommunicationdigital mediaCRM systemsMicrosoft Officedata analysisrecord keepingservice issue resolution

Soft Skills

listeningcustomer-focused mindsetteam collaborationindependent workcompassionate tonepositive attitudeengagementadaptabilityattention to detailtrend identification

Certifications

high school diplomaGED