Casella Waste Systems, Inc.

Digital Customer Care Representative

Casella Waste Systems, Inc.

full-time

Posted on:

Location Type: Office

Location: Rutland • Vermont • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $19 - $20 per hour

About the role

  • Responds to customer inquiries via email, text chat and digital media regarding waste and recycling services.
  • Researches and resolves questions or complaints, referring to internal or external experts when necessary.
  • Provides clear, accurate information about service offerings, container sizes, pickup schedules, and recycling guidelines.
  • Ensures all responses follow approved company guidelines and maintains a polished, positive, conversational, customer-friendly and compassionate tone.
  • Engages with customers across digital channels—including email, live chat, and digital media—using integrated support tools to deliver prompt, personalized assistance.
  • Uses digital dashboards and CRM systems to log interactions, monitor service issues, and proactively identify opportunities to enhance customer satisfaction.
  • Maintains detailed records of customer interactions, identifies trends, and suggests improvements to products or services.
  • Refers unresolved or complex issues, including potential sales opportunities, to appropriate internal departments.

Requirements

  • High school diploma or GED
  • 2 to 4 years of experience in a business or office setting
  • Excellent relationship management, listening, and problem-solving skills
  • Strong oral and written communication abilities
  • A customer-focused mindset
  • Proficiency in Microsoft Office
  • Ability to work collaboratively in a team environment
  • Comfortable handling basic issues independently and referring complex matters to senior staff
  • Working knowledge of the subject matter is expected.
  • Position operates under direct supervision, reporting to a supervisor or manager.
Benefits
  • Medical, Dental, Vision, Life & Disability Insurance
  • Maternity & Parental Leave
  • Flexible Spending Accounts
  • Discounted Stock Program
  • 401K
  • Employee Awards
  • Employee Assistance Plan
  • Wellness Incentive
  • Tuition Assistance
  • Career Pathways
  • and More.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproblem-solvingrelationship managementcommunicationdigital mediaCRM systemsMicrosoft Officedata analysisrecord keepingservice issue resolution
Soft Skills
listeningcustomer-focused mindsetteam collaborationindependent workcompassionate tonepositive attitudeengagementadaptabilityattention to detailtrend identification
Certifications
high school diplomaGED