Casella Waste Systems, Inc.

Customer Care Representative

Casella Waste Systems, Inc.

full-time

Posted on:

Location Type: Office

Location: Rochester • New York • United States

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Salary

💰 $21 - $22 per hour

About the role

  • Provide outstanding service to customers by responding to a high level of inbound customer calls, inquiries and requests
  • Engage customers to ensure complete understanding of the issues and provide accurate and efficient responses
  • Build instant rapport with customers and lasting relationships with call center team members
  • Utilize job-specific software, databases, scripts, and tools appropriately
  • Assess needs and make sales recommendations for products or services that may better suit identified customer needs
  • Participate in training and learning opportunities to expand knowledge of the company, products, sales and services

Requirements

  • High school diploma or GED
  • 2-4 years of customer service or inside sales experience
  • Demonstrated ability to work as part of a team in a collaborative environment
  • Legally eligible to work in the US
  • Advanced degree, relevant sale certifications, prior sales experience and experience or interest in environmental and/or sustainability field are preferred
  • Outstanding relationship management skills
  • Excellent listening, communication and problem solving skills
  • Ability to identify and develop sales opportunities
  • Demonstrated proficiency with Microsoft Office
  • Typing proficiency
  • Working knowledge of Microsoft Dynamics for CRM or similar software systems
Benefits
  • Medical, Dental, Vision, Life & Disability Insurance
  • Maternity & Parental Leave
  • Flexible Spending Accounts
  • Discounted Stock Program
  • 401K
  • Employee Awards
  • Employee Assistance Plan
  • Wellness Incentive
  • Tuition Assistance
  • Career Pathways
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceinside salessales recommendationsrelationship managementlistening skillscommunication skillsproblem solvingtyping proficiencyMicrosoft OfficeMicrosoft Dynamics
Soft Skills
collaborative environmentbuilding rapportcustomer engagementteamworkoutstanding serviceneeds assessmentsales opportunity identification
Certifications
high school diplomaGEDrelevant sales certifications