Casella Waste Systems, Inc.

Customer Care Representative

Casella Waste Systems, Inc.

full-time

Posted on:

Location Type: Office

Location: Rutland • Vermont • United States

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Salary

💰 $20 - $21 per hour

About the role

  • Provide outstanding service to customers by responding to a high volume of inbound customer calls, inquiries, and requests
  • Actively engage customers to ensure a complete understanding of the issues and provide accurate and efficient responses
  • Build instant rapport with customers and lasting relationships with call center team members based on trust and reliability
  • Utilize job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers
  • Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
  • Engage with customers to assess needs and make sales recommendations for products or services that may better suit identified needs
  • Participate in training and learning opportunities to expand knowledge of the company, products, sales and services.

Requirements

  • High school diploma or GED
  • 2-4 years of customer service or inside sales experience
  • Demonstrated ability to work as part of a team in a collaborative environment
  • Legally eligible to work in the US
  • Advanced degree, relevant sales certifications, prior sales experience and experience or interest in environmental and/or sustainability field are preferred.
  • Outstanding relationship management skills
  • Excellent listening communication and problem solving skills
  • Ability to identify and develop sales opportunities
  • Demonstrated proficiency with Microsoft Office
  • Typing proficient
  • Working knowledge of Microsoft Dynamic for CRM or similar software systems and related software expected.
Benefits
  • Medical, Dental, Vision, Life & Disability Insurance
  • Maternity & Parental Leave
  • Flexible Spending Accounts
  • Discounted Stock Program
  • 401K
  • Employee Awards
  • Employee Assistance Plan
  • Wellness Incentive
  • Tuition Assistance
  • Career Pathways
  • and More.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceinside salessales recommendationsrelationship managementproblem solvingtyping proficiencyMicrosoft OfficeMicrosoft DynamicsCRM software
Soft Skills
collaborative environmentlistening skillscommunication skillsability to identify sales opportunitiesbuilding rapporttrustreliability
Certifications
high school diplomaGEDrelevant sales certifications