Casa Meta, Lda

Accounting Manager

• Oversee operations of team of accountants focused on customer collections
• Consistently achieve collections KPIs through effective team management and process optimization
• Monitor delinquent accounts and initiate collection actions to improve cash recovery and reduce overdue balances.
• Meet with clients as needed to negotiate payment plans and resolve outstanding account issues.
• Manage and maintain customer credit files and monitor the status of existing credit accounts.
• Provide recommendations to strengthen overall credit risk management and collection effectiveness.
• Assess the creditworthiness of potential customers through financial analysis and risk evaluation.
• Set credit-rating criteria, establish credit ceilings, and oversee the credit granting and update process.
• Review and accept or reject credit recommendations, including personally investigating large customer credit applications.
• Periodically review and maintain corporate credit policies to support sound risk management.
• Lead, coach, and develop the credit control or collections team to drive accountability, performance, and continuous improvement.
• Collaborate with sales, accounting, and other departments to resolve credit and collection issues efficiently.
• Prepare and present regular reports on credit and collections activities to senior management.
• Ensure compliance with state and federal laws related to credit operations and collections activities.

Senior Accounting Manager – Collections

Customer Support

• Enhance the ECRS Customer experience by reducing the amount of time and effort it takes the customer to reach a resolution
• Assist Lead CSR to manage all incoming calls and email inquiries for ECRS
• Review and update new incoming support tickets with the appropriate labels and components
• Collect any details that were unintentionally left out by the customer
• Adjust ticket summaries to reflect the root issue
• Report on ticket trends so the ECRS Core Support team can stay on top of emerging issues
• Build relationships and trust with customers through open and active communication
• Keep record of customer interactions and escalate customer complaints/needs via ticket updates
• Accurately process orders
• Complete outreach campaigns

Senior Accounting Manager – Collections

Customer Service Representative