Casa Meta, Lda

Accountant

• Manage filings for state-level property and sales & use taxes in the United States.
• Work with international sites to ensure compliance with VAT filing requirements.
• Coordinate work of specialists completing income tax returns.
• Manage tax compliance software, ensuring filings are complete and accurate.
• Work with customers to answer any questions on product taxability and other charges.
• Support intercompany billings for management of transfer pricing.
• Work with cross-functional teams and specialists in defining and optimizing intercompany processes.

Senior Tax Accountant

Business Development Rep

• Accountable for all business development activities for the entire Resonant Clinical Solutions portfolio
• Provide sales coverage for all 3 of our Resonant services which include BioR, Kitting, and Equipment & Ancillary supplies
• Manage accounts and generate opportunities for customized kitting solutions, equipment & ancillary supply management, biorepository services
• Effectively manage assigned accounts and pursue new target customers to achieve assigned pipeline creation and close-win targets
• Track close-win and pipeline creation targets and report on a monthly basis or as needed to track progress towards targets
• Engage new target accounts and manage the qualification process
• Support customer contract negotiations and liaise with legal to coordinate the negotiation process
• Work with the customer to learn about their project needs and liaise with proposals teams to establish customer specific scope of work proposal
• Manage the proposal negotiation process through completion
• Capture opportunities in Salesforce and update regularly
• Close and win business from both existing and new customers and business segments

Business Development Manager – Biorepository Services

Product Manager

• Conduct comprehensive assessments of existing processes, workflows, and systems to identify areas for improvement and changes required for success in new customer segments
• Develop and maintain detailed process maps, value stream maps, and standard operating procedures (SOPs) to ensure clarity and consistency
• Collaborate with stakeholders to define project scopes, objectives, timelines, and success metrics
• Lead program and product development for new customer segments, including gathering voice-of-customer inputs, pricing expectations, and segment-level profitability
• Build business plans and ROI metrics for sustained profitable growth in new segments
• Develop customer target lists and lead initial outreach efforts
• Support change management initiatives by communicating project goals, progress, and outcomes effectively to all stakeholders
• Develop internal training programs required for successful customer integration.

Product Manager, Subject Matter Expert

Customer Support

• Answers routine questions and issues from external or internal customers
• Escalates more complex customer complaints or issues to more senior customer service representatives
• Maintains and attracts potential customers by handling inbound sales and customer communication (emails, calls, click-to-chat) relating to service status or challenges, concerns, issues within the network
• Owns the customer request and experience from initiation to conclusion
• Processes, via computer, all customer requests
• Utilizes multiple and often complex systems, programs, and monitors in order to research information
• Researches and resolves customer issues, expedites back orders, handles requests for returns and other special requests
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns
• Provides high-level, quality service, closely aligned with sales, to enable sales growth
• Follows up with Sales Department, suppliers, and customers on any outstanding issues
• Looks for opportunities to provide solutions
• Makes recommendations on areas for process improvement
• Makes decisions based on policies and past precedence, seeking guidance as necessary.

Customer Service Representative

Collections

• Contact customers about overdue accounts to resolve questions and obtain payment
• Participate in the credit limit assessment process
• Monitor accounts receivable and work with customers on payment plans
• Collaborate with operations teams to resolve shipping and operational issues affecting customers
• Assist in cash management and reporting activities, including cash flow forecasting and daily cash reporting

Senior Tax Accountant

Business Development Manager – Biorepository Services

Product Manager, Subject Matter Expert

Customer Service Representative

Temporary Collections Specialist