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Casa Meta, Lda

Customer Service Representative

Casa Meta, Lda

Customer Service Representative enhancing ECRS Customer experience by resolving issues and processing orders. Collaborating to build trust and maintain records in a fast-paced environment.

Posted 7/15/2026full-timeBoone • North Carolina • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage inquiries, process orders, and enhance customer experience through effective communication and problem-solving. Proficient in utilizing CRM systems and Microsoft Office Suite while maintaining attention to detail in a fast-paced environment.

Highest-signal resume keywords
Customer Service ExperienceMicrosoft Office SuiteCRM ProficiencyLogical Problem-SolvingAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Customer ServiceOrder ProcessingTicket ManagementEnterprise Resource Planning (ERP)Data Entry
Soft Skills
Communication SkillsTeam CollaborationEmpathyMultitaskingProfessionalism
Tools & Technologies
CRM SystemsMicrosoft Office SuiteOperating SystemsInternet
Certifications & Qualifications
Associate’s Degree in Business Administration
Industry Keywords
Customer ExperienceCall CenterRetailSales TechniquesECRS Product Knowledge

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Enhance the ECRS Customer experience by reducing the amount of time and effort it takes the customer to reach a resolution
  • Assist Lead CSR to manage all incoming calls and email inquiries for ECRS
  • Review and update new incoming support tickets with the appropriate labels and components
  • Collect any details that were unintentionally left out by the customer
  • Adjust ticket summaries to reflect the root issue
  • Report on ticket trends so the ECRS Core Support team can stay on top of emerging issues
  • Build relationships and trust with customers through open and active communication
  • Keep record of customer interactions and escalate customer complaints/needs via ticket updates
  • Accurately process orders
  • Complete outreach campaigns

Requirements

What you’ll need
  • Associate’s Degree in Business Administration or related field
  • At least 1 year of customer service or sales experience (for example: call center, retail, insurance, upselling, etc.) using multiple sales techniques
  • Solid understanding of computer basics (Microsoft Office Suite, Operating Systems, CRMs, and the Internet)
  • Experience using an Enterprise Resource Planning (ERP) system is a plus
  • Ability to quickly gather and retain knowledge of the ECRS Product offerings
  • Ability to prioritize and multitask in a fast-paced and high-pressure environment
  • Possess a high level of business professionalism with exceptional attention to detail
  • Friendly demeanor with ability to understand and empathize with customers' business needs
  • Act as a team player and foster collaboration
  • Proven oral and written communication skills
  • Logical problem-solving skills
  • MUST BE AUTHORIZED TO WORK IN THE UNITED STATES

Benefits

Comp & perks
  • Health insurance
  • Paid time off
  • Flexible working arrangements
  • Professional development