CASA DE LA FAMILIA

Clinician

• Provide high-quality care through various services, including individual, family, and group therapy.
• Conduct client intakes and therapy sessions to manage your caseload.
• Learn and utilize platforms and resources to provide effective and accurate client services and documentation.
• Collaborate with your team to develop and implement additional services, such as content creation and outreach programs.

Mental Health Clinician – AMFT, ASW, APCC, LMFT, LCSW, LPCC

Collections

• Manage a caseload of California workers' compensation lien files from initial billing through resolution
• Review accounts to determine appropriate collection strategy
• Communicate with insurance adjusters, defense attorneys, applicant attorneys, hearing representatives, and other parties
• Prepare demand letters and settlement proposals
• Review Explanation of Benefits (EOBs), payment histories, and billing records
• Identify underpayments, denials, and outstanding balances
• Prepare files for conferences, hearings, and trials
• Maintain accurate documentation of collection activity
• Work closely with billing, providers, and management to resolve account issues
• Meet monthly collection and productivity goals

Workers' Compensation Lien Representative / Collections Specialist

Bilingual

• Oversee, maintain, and grow the online educational training platform
• Manage digital content, supporting users and group clients
• Ensure technical quality and contribute to the development of new educational offerings
• Upload, organize, and manage educational video content on the training platform
• Review edited videos to ensure quality, accuracy, branding consistency, and correct formatting before publication
• Create, upload, and manage quizzes, tests, and learning assessments associated with training modules
• Maintain accurate course descriptions, learning paths, and supporting materials
• Support the ongoing development and management of the platform website
• Collaborate with developers, designers, and internal stakeholders to improve user experience and functionality
• Identify and troubleshoot platform issues and coordinate solutions
• Assist with platform updates, feature testing, and quality assurance
• Manage group sales access, enrollments, and permissions
• Support organizational clients using the platform for group training
• Provide technical assistance to users experiencing login, access, or functionality issues
• Respond to user inquiries in a professional, timely manner
• Research potential new educational topics, certifications, and training paths aligned with organizational goals
• Assist in evaluating market demand, audience needs, and platform expansion opportunities
• Support the development of new courses and educational initiatives
• Monitor platform performance, user engagement, and course completion
• Maintain organized documentation of processes, updates, and content workflows
• Support reporting related to course usage, group participation, and platform growth

Mental Health Clinician – AMFT, ASW, APCC, LMFT, LCSW, LPCC

Workers' Compensation Lien Representative / Collections Specialist

Online Education Platform Manager – Bilingual Spanish/English