CASA DE LA FAMILIA

Administrative Assistant

• Assist clients with intake and follow-up communication
• Maintain and update client files and records
• Coordinate appointments and schedules for clients and clinicians
• Answer and direct phone calls and inquiries
• Write and distribute emails, memos, letters, and forms
• Prepare and maintain reports as needed
• Develop and maintain filing and record-keeping systems
• Support clinicians and managers with case-related administrative needs
• Maintain contact lists and coordinate with external partners as needed
• Provide general support to visitors and clients
• Act as a point of contact for internal and external communication

Case Manager – Administrative Assistant

• Answer and direct phone calls
• Organize and schedule appointments
• Plan meetings and take detailed minutes
• Write and distribute email, correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Update and maintain office policies and procedures
• Order office supplies and research new deals and suppliers
• Maintain contact lists
• Book travel arrangements
• Submit and reconcile expense reports
• Provide general support to visitors
• Act as the point of contact for internal and external clients
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

Administrative Assistant / Case Manager

Executive Assistant

• Answer and manage crisis hotline calls, providing immediate support and assistance.
• Triage and assess the needs of callers to provide appropriate crisis intervention.
• Connect callers with the relevant resources, including scheduling appointments with clinicians or referring to emergency services.
• Document all calls and interventions accurately in the EHR-system.
• Organize and schedule follow-up appointments and check-ins as needed.
• Plan and prepare detailed reports on hotline activities and interventions.
• Write and distribute emails, correspondence memos, letters, and forms related to crisis management.
• Develop and maintain a digital filing system for confidential records and reports.
• Update and maintain hotline policies and procedures, ensuring they are accessible to all staff.
• Provide administrative support to the crisis intervention team and other departments as needed.
• Act as the point of contact for internal and external clients regarding crisis intervention services.
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.

Virtual Assistant – Hotline Crisis Intervention

• Answer and manage crisis hotline calls, providing immediate support and assistance.
• Triage and assess the needs of callers to provide appropriate crisis intervention.
• Connect callers with the relevant resources, including scheduling appointments with clinicians or referring to emergency services.
• Document all calls and interventions accurately in the EHR -system.
• Organize and schedule follow-up appointments and check-ins as needed.
• Plan and prepare detailed reports on hotline activities and interventions.
• Write and distribute emails, correspondence memos, letters, and forms related to crisis management.
• Develop and maintain a digital filing system for confidential records and reports.
• Update and maintain hotline policies and procedures, ensuring they are accessible to all staff.
• Provide administrative support to the crisis intervention team and other departments as needed.
• Act as the point of contact for internal and external clients regarding crisis intervention services.
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.

Crisis Intervention Virtual Assistant

• Organize and schedule virtual appointments and meetings
• Write and distribute internal communication, memos, and reports
• Assist in the preparation of regularly scheduled reports
• Develop and maintain internal filing systems and document organization
• Update and maintain internal office policies and procedures
• Create reports and lists for internal use as needed
• Provide administrative support to managers and team members
• Manage internal databases and track important operational information
• Assist with administrative projects and tasks as required