Dealer Relationship Manager, Enterprise Accounts
Cars Commerce
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $135,300 - $203,000 per year
About the role
- Drive adoption of the AccuTrade appraisal platform throughout the dealer operations (e.g. sales, used car operations, service).
- Owns dealer retention for our customer portfolio.
- Ongoing tracking of cancellations, with a clear understanding of the lead drivers of any cancellations that are submitted, and tracking results of conversations when contacted regarding reason(s) for cancellation(s).
- Share best practices with dealers around in-store implementation.
- Interact with senior dealership decision-makers to provide an overview of the platform's performance.
- Drive performance through our reporting and dealership execution of the AccuTrade tool by rooftop.
- Serving as a subject matter expert and point of contact for AccuTrade end-to-end processes.
- Acting as the "voice of the Dealer" to ensure internal needs are met to continue to generate revenue on an ongoing basis, working with the product team to identify and prioritize dealer needs.
- Connecting the dots from post-sale product performance into presale onboarding to close this loop, improving the handoff from Pre-Sale through Post-Sale.
- Ownership of Accu-Trade Post-Sale performance reporting and using it to improve the value that we bring to our dealers through quantifiable data and analytics.
- Optimization of sales and operational efficiency through innovative thinking, process improvement, system enhancements, and best practices sharing throughout the organization.
- Assist in-person with critical/high-impact/key accounts that require additional resources, as needed.
- 75% In-market travel required.
Requirements
- Deep understanding of the vehicle remarketing value chain.
- 8+ years of in-store experience in relevant roles such as used car manager/director and general sales manager.
- Deep understanding of auto dealership change management, and the ability to initiate behavioral change with our clients.
- Ideally prior experience in automotive software, focused on vehicle remarketing.
- Proficiency with remote collaboration software such as Google Suite, Zoom, and Slack.
Benefits
- Medical, Dental & Vision Healthcare Plans
- New Hire Stipend for Home Office Set-Up
- Generous PTO
- Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
- Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analyticsprocess improvementperformance reportingchange managementvehicle remarketing
Soft Skills
interpersonal communicationleadershiporganizational skillsinnovative thinkingcustomer retention