Senior Account Manager
Middle Seat Digital
Account Manager, Dealer Club
Cars Commerce
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $82,400 - $100,950 per year
Job Level
Mid-LevelSenior
About the role
- Master The Platform: Fully understand the features and capabilities of the platform
- Onboard New Dealers: Stay in contact through their first time buying experience.
- Account Management: Build and maintain strong, long-lasting dealer relationships by understanding their needs and delivering exceptional service.
- Dealer Growth: Identify opportunities for upselling or cross-selling services/products and collaborate with the outside sales team to drive revenue growth.
- Dealer Retention: Maintain consistent buying/selling from the dealers within your portfolio
- Problem Resolution: Address dealer concerns and resolve issues promptly to maintain satisfaction and loyalty.
- Performance Tracking: Monitor and report on account performance metrics, providing insights and recommendations to improve results.
- Collaboration: Work closely with internal teams, including marketing, and the product team, to align client objectives with company goals.
- Documentation: Maintain accurate and up-to-date records of client interactions, agreements, and account plans.
- Flexibility: Adapt and adjust role as needed and requested by leadership team
- Conflict Resolution: Able to make the “difficult call”
Requirements
- Strong communication skills
- Strategic thinking
- Ability to manage multiple accounts effectively
Benefits
- Medical, Dental & Vision Healthcare Plans
- New Hire Stipend for Home Office Set-Up
- Generous PTO
- Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
- Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong communication skillsstrategic thinkingaccount managementproblem resolutiondealer relationship managementflexibilityconflict resolution
