Carry1st

Customer Support

• Carry1st is building the dominant commerce platform for Africa and the Middle East, helping global brands unlock hard-to-reach markets by enabling local payments, boosting digital sales, and simplifying settlements across 19 core African markets.
• As a Customer Service Associate for our Arabic-speaking markets, you'll be the primary point of contact for our users, ensuring their inquiries and technical issues are resolved with precision.
• You will act as a bridge between our customers and internal departments; escalating complex cases to the appropriate teams while collaborating with the wider CS department to refine workflows and drive operational excellence.

Customer Service Associate, Arabic-Speaking

Community Manager

• Build and scale an automated creator program for CODM – onboarding, managing, and activating creators of all sizes whose content drives awareness, engagement, and revenue across Africa.
• Advise on and execute content strategy in collaboration with creators to produce highly engaging content that grows the CODM player base.
• Align creator initiatives and content output with game objectives, tracking performance against key engagement and growth metrics.
• Act as the primary liaison between Carry1st and the CODM creator community, nurturing relationships across all tiers of creators.

Community Manager, Call of Duty Mobile

Social Media Manager

• Identify viral trends across TikTok, Instagram, YouTube Shorts, and X/Twitter, and localize them for the African gaming community
• Manage and grow the CODM Africa community by engaging with followers and fostering an active, loyal fanbase
• Liaise with Activision stakeholders, managing approvals and timelines in a fast-paced publishing environment
• Track and report on channel analytics and growth metrics, using insights to refine the content strategy
• Manage the content production budget, tracking spend across creators, editors, and tools to ensure efficient use of resources
• Use social media management and task management tools to plan, schedule, and coordinate content workflows across the team
• Represent Carry1st and Activision at gaming events across Africa and feed insights back into the content strategy