Carrum Health

Sales

• Execute Carrum’s market strategy to drive revenue opportunities with self-insured and fully-insured employer organizations
• Lead the sales process by identifying, engaging, scoping and executing sales opportunities with sophisticated buyers
• Build and develop relationships with targeted brokers and consultants to build pipeline
• Establish communication strategies for sharing market feedback with the company
• Establish mechanisms to effectively manage and report on the sales pipeline
• Collaborate with the Chief Commercial Officer to reflect the company’s vision for growth and expansion into an effective business plan
• Manage effective communication of the Carrum value proposition, product features and partnership expectations with both prospects and clients
• Strong execution of phone/web/in-person meetings, follow-through, contracting and transition to the requisite implementation teams

Vice President, Enterprise Sales

Solutions Engineer

• Serve as the primary clinical resource during sales, implementation, and post-go-live for employers and consultants.
• Regularly collaborate with enterprise market executives and leadership on opportunities to optimize our approach to help solve their clinical and operational challenges.
• Support Channel Partner Lead, Broker and Consultant SME in development of strategy and meeting preparation - infusing clinical rigor.
• Support Sales and Marketing teams with clinical expertise for proposals, demos, and presentations.
• Drive overall effectiveness of pipeline management, process, methodology, metrics, review, cadence, and tools.
• Provide clinical insights to inform product design and our narrative - with an emphasis on Carrum’s differentiation in the market.

Clinical Solutions Consultant

• Manage the end-to-end relationship of assigned health plans, ensuring satisfaction, resolving challenges, and driving long-term growth.
• Own the design and activation of VoluntaryFlex across contracted and non-contracted partners.
• Drive the adoption of VoluntaryFlex as well as the identification of new product offerings and upsell initiatives within existing health plan relationships, both contracted and non-contracted.
• Lead quarterly business reviews and strategic conversations, highlighting Carrum’s value and uncovering new opportunities for partnership expansion.
• Working with operations to improve operational efficiency and ensure consistent delivery of Carrum’s solutions.
• Develop strategic account plans to identify and prioritize upsell opportunities within health plan accounts.
• Collaborate with cross-functional teams, including Channel Sales, Product, Operations, and Implementation, to deliver seamless partner experiences.
• Partner with leadership and health plan stakeholders to align on shared goals and drive joint initiatives forward.
• Create and analyze data-driven insights and dashboards to monitor account performance, inform decision-making, and identify areas for improvement.
• Stay informed about healthcare industry trends and competitive dynamics to ensure Carrum remains a valuable and innovative partner.
• Advocate for the voice of health plan partners internally, ensuring their needs and feedback inform Carrum’s product and partnership strategy.

Senior Director, Health Plan Partner Sales

Manager

• Lead, coach, and develop a high-performing Patient Access team that delivers a differentiated, high-touch experience for each patient.
• Mentor, motivate, and model best practices through hands-on coaching and leading by example.
• Supervise the day-to-day operations of the Patient Access Team, ensuring patient cases are handled efficiently, accurately, and with empathy.
• Act as the ultimate escalation point for patients, ensuring swift and compassionate resolution of complex or sensitive issues.
• Establish, monitor, and evaluate performance metrics—including patient satisfaction, utilization trends, engagement rates, and productivity—to ensure goals are met and exceeded.
• Partner with leadership to develop strategic, operational, and technological solutions that improve quality, efficiency, and patient access while reducing the cost of care delivered.
• Support the design and continuous improvement of workflows, policies, and tools that enhance both patient experience and team performance.
• Onboard and train new team members quickly and effectively, ensuring consistency and excellence across the team.
• Implement and uphold standards to maximize productivity, quality, and service consistency across all patient interactions.
• Foster a positive, mission-driven culture rooted in empathy, accountability, and continuous learning.
• Serve as a role model for Carrum Health’s values, leading with integrity, empathy, and a focus on patient-first outcomes.

Manager, Patient Access

• Lead, coach, and develop a high-performing Patient Care Specialist team.
• Mentor, motivate, and model best practices to the team.
• Oversee daily team operations to ensure efficient and compassionate patient case management.
• Act as the senior escalation point for complex patient situations.
• Establish, monitor, and evaluate performance metrics.
• Partner with leadership and cross-functional teams for operational solutions.
• Support continuous improvement of workflows and digital tools for patient experience.
• Onboard, train, and empower new team members.
• Implement standards for productivity, quality, and patient experience.
• Foster a culture of empathy, accountability, and continuous learning.

Manager, Care Navigation

Director

• Lead and develop a high-performing, multidisciplinary Patient Care organization
• Establish and execute a strategic vision for patient care delivery
• Oversee daily operations of the Care Navigation and Clinical teams
• Partner closely with clinical leadership to ensure quality standards
• Ensure a differentiated, high-touch experience for every patient
• Collaborate with cross-functional leaders to enhance patient engagement
• Define, monitor, and analyze key performance metrics
• Partner with leadership to design and implement technology and process improvements
• Lead workforce planning, staffing, and professional development
• Serve as a visible, hands-on leader who inspires excellence
• Manage budgets and resource allocation

Director, Patient Care

• Own the initial and ongoing workforce planning structure, including supply/demand forecasting models and staffing alignment analyses
• Lead the execution of workforce strategies designed to enhance flexibility and scalability
• Partner closely with Patient Care, Commercial, Client Success, B2C Marketing, HR, and Finance
• Drive the assessment, implementation, and optimization of workforce management tools and productivity software
• Analyze workforce trends including attrition, PTO, leaves of absence, and productivity
• Provide dashboards and actionable reporting to leadership

Workforce Planning & Capacity Manager

Operations

• Support the provider operations management team as they interface with our Center of Excellence providers.
• Contribute to the implementation process for bringing new providers onto the Carrum platform for a range of bundled services, including total joint repair, spinal surgery, oncology, and bariatric services.
• Manage multiple competing priorities and attention to detail are key to ongoing success of provider partnerships.
• Responsible for multiple aspects of provider operations, including knowledge management, support for finance and billing, tracking KPIs, and interfacing with cross-functional teams at Carrum.
• Apply your detail-oriented and organized skill set to a new challenge in a high-energy environment with growth potential.

Provider Operations Specialist

• Responsible for generating revenue by developing and executing go-to-market strategies, creating and maintaining key relationships, and driving new sales opportunities by engaging with each health plan partner’s sales and client-facing organizations.
• Collaborate with Health Plan Partnerships Leads; serve as the primary Carrum sales lead for designated health plan partnerships, managing and executing co-selling activities across a portfolio of mutual employer clients and prospects.
• Build strong relationships with health plan sales and account teams, enabling them to position Carrum effectively with their clients.
• Educate health plan stakeholders on Carrum’s COE model, value proposition, and implementation support, ensuring alignment with broader health plan goals and initiatives.
• Lead or support employer-facing sales meetings in collaboration with health plan teams, including presentation delivery, objection handling, and follow-up.
• Develop and maintain an active pipeline of joint opportunities with each partner; forecast activity and results in collaboration with the broader Carrum commercial team.
• Support the onboarding and training of health plan teams on Carrum’s products, messaging, and operational model.
• Participate in business development activities with prospective health plan partners to create new channels for client sales.
• Partner with Carrum’s client success, marketing, and operations teams to ensure seamless implementation and ongoing satisfaction with partner clients.
• Identify market trends, feedback, and competitive dynamics and share with internal Carrum stakeholders to inform product, network, and sales strategy.