Carrum Health

Manager

• Own the clinical and operational roadmap for Oncology and Substance Use Disorder service lines
• Build sustainable, tech-enabled clinical programs from the ground up
• Collaborate with Product, Growth, Commercial, Client Success, and Provider Support
• Bridge the gap between clinical excellence and non-clinical operational efficiency
• Iterate service delivery models based on provider and patient feedback
• Advocate for a holistic approach to patient care

Senior Manager, Clinical Programs

Product Manager

• Prototype to Spec: Instead of writing abstract requirements, you will build functional prototypes using tools like Streamlit, LangChain, or Python notebooks to validate feasibility. You verify prompt strategies in playgrounds (OpenAI, Anthropic, Vertex AI) before engineering writes a single line of production code.
• Bridge the Technical Gap: Translate 'model constraints' (context windows, inference costs, probabilistic outputs) into concrete product mechanics. You will sit with engineers to debug edge cases, not just report them.
• Own the 'Applied' in Applied AI: Drive the transition from 'model performance' (F1 scores) to 'product performance' (user success rates). You will define what 'good enough' looks like for production.
• Wrangle Complex Data: Work hands-on with messy, real-world healthcare datasets (claims, EHR, patient-reported data). You view data quality not as someone else's problem, but as a core product asset.
• Design for Trust, Speed & Explainability: Collaborate closely with Compliance, Design, and Engineering to build UIs that help users understand AI outputs, handle probabilistic edge cases gracefully, and foster user trust in the system. You also understand the critical tradeoffs between model accuracy and speed to insight, and design with this in mind.
• Ship Responsibly: Design the guardrails, fallback mechanisms, and human-in-the-loop workflows that make AI safe and compliant in a healthcare setting.

AI Product Manager

Full-stack Engineer

• Take a hands-on leadership role in shaping the design, development, and optimization of both our web and mobile applications.
• Support the creation of scalable, high-performance APIs and services.
• Contribute to and integrate with frontend components built with React and React Native.
• Drive improvements in system architecture and performance through active leadership in code reviews, design sessions, and continuous evolution of our development processes.
• Collaborate closely with product teams to define project timelines, influence technical direction, and guide the team through complex design and architectural decisions.

Senior Full-Stack Engineer

Security Engineer

• Act as a Strategic Partner for Director of Cybersecurity & IT.
• Support Compliance & Business Enablement for HITRUST, SOC 2, and HIPAA.
• Architect & Automate Identity Access Management (IAM).
• Lead AppSec & DevSecOps initiatives.
• Identify and leverage AI-driven security tools.
• Collaborate on AI Governance & Security Strategy.
• Handle Security Operations for defensive tools.
• Lead incident response during security incidents.
• Drive Policy Governance for security policies.
• Lead organizational rollouts & education on security tools.

Staff Information Security Specialist

• Bridge the gap between AI capabilities and patient needs
• Take a hands-on leadership role in integrating AI features
• Collaborate with Data and Product teams on use cases and build robust RAG pipelines
• Partner with DevOps to leverage cloud infrastructure for deployment
• Implement monitoring and observability practices for AI services
• Own the AI engineering strategy and mentor the engineering team on AI practices

Staff Applied AI Product Engineer

QA Automation Engineer

• Lead the Partner Integrations & Automation Pod
• Manage a squad of engineers to streamline connections with partners
• Act as a Solutions Architect and Technical Project Manager for partner ecosystem
• Drive internal operational efficiency by building tools for Care and Operations teams
• Oversee operational heartbeat of the pod, ensuring agile delivery and partner engagement

Senior Manager, Partner Ecosystem – Automation Engineering

Customer Success Manager

• Serve as the primary relationship owner and strategic lead for specific employer clients throughout the entire client lifecycle, building strong and lasting relationships based on mutual trust and alignment of expectations
• Drive and manage the implementation of Carrum Health’s solution at employers, including initial deployment, activation of new Centers of Excellence, upsell of additional bundled procedures, and contract renewal
• Be motivated to attain measurable goals for each of your employer clients including satisfaction, utilization, retention, and expansion
• Partner with Carrum’s Marketing team and our employers to relentlessly drive member engagement. Manage the planning, execution and measurement of traditional and innovative tactics to improve utilization including but not limited to:
• Employer channels including benefits communications and in-person events
• Direct communication campaigns to eligible members
• Steerage through plan design changes and incentives
• Other solutions across the benefits ecosystem (e.g., medical carriers, navigation services, second opinion programs)
• Develop a firm grasp on the key levers that influence utilization by gaining an in-depth understanding of our employers and their populations, studying the correlation between engagement tactics and results
• Deliver clear and compelling reports and presentations to clients that represent our impact while making recommendations and identifying action plans aligned with client goals and objectives
• Manage complex operational matters including scope of services enforcement, payment processing and business reporting for internal and external performance measurement
• Identify and execute strategies to streamline processes and increase operational efficiency through scalable implementation and account management workflows and reporting tools
• Contribute to product roadmap planning by identifying enhancements/defects and clearly communicating specs to the Technology team ensuring successful delivery and resolution
• Collaborate closely with Carrum’s Sales, Operations and Technology teams

Client Success Manager

Accountant

• Own the Accounts Payable process and manage vendor relations for timely and accurate payments, along with employee expense reimbursement process and manage employee relations for timely and accurate reimbursements.
• Execute on the month end close process, presenting key findings, ensuring deadlines are met and accounts are accurately reconciled.
• Ownership of accounting processes for prepaid amortization, operating expense recognition, ASC 842 lease accounting, and related system workflows.
• Help build scalable and efficient accounting processes and internal controls to support our rapid growth.
• Regularly collaborate with Marketing, Sales and other Departments to facilitate virtual cards for various spend and to ensure seamless financial data flow and reconciliation.
• Prepare and post journal entries for various general ledger accounts during month end close, along with flux analysis.
• Update and maintain balance sheet reconciliations, ensuring all reconciling items are resolved quickly.
• Support the annual Audit, 409A, and Tax preparation processes.
• Manage the 1099 Tax reporting process.
• Serve as backup for the Billing process, ensuring invoices are generated accurately and promptly when needed.
• Ad hoc projects as they arise.

Senior Accountant

• Own the design and delivery of a standardized, milestone-based onboarding program for our rapidly growing patient care team.
• Help build our first-ever leadership development program to upskill our managers into high-performing leaders.
• Regularly collaborate with Care Ops and Product to ensure training keeps pace with our 2026 AI and automation roadmap.
• Modernize our training toolkit by implementing industry-leading L&D software and AI-driven documentation tools.
• Establish clear success metrics to measure time-to-productivity for new hires and the overall effectiveness of training initiatives.
• Lead change management education, ensuring the team is prepared for new technology launches before they go live.
• Conduct continuous needs-assessments to identify skills gaps across the organization in partnership with QA.

Learning & Development Manager

Data Engineer

• Team Development: Lead, mentor, and manage a team of Data Engineers, fostering a culture of ownership, continuous improvement, and technical excellence.
• Cross-Functional Partnering: Serve as the primary liaison between the Data Engineering team and other departments (Client Success, Partnerships, Product, Engineering, Clinical, and Business Intelligence) to translate business needs into technical requirements and roadmaps.
• Project Management: Work with leadership, stakeholders, and product managers to coordinate roadmap commitments, keep projects on track, and communicate and roll with changes as they inevitably occur.
• Process Improvement: Drive the adoption of DevOps and DataOps methodologies, automating workflows, improving deployment processes, and reducing manual operational burden.
• Operational Excellence: Oversee daily data operations of our Data Platform, including monitoring, incident response, and performance tuning of data pipelines and databases to ensure high uptime and meet defined SLAs.
• Data Quality & Governance: Implement proactive data quality checks and monitoring frameworks. Partner with stakeholders to establish and enforce data governance policies.
• HIPAA & Compliance: Ensure all data operations and infrastructure adhere strictly to healthcare regulatory requirements, including HIPAA and other relevant data privacy standards.
• Disaster Recovery: Develop and maintain robust backup, recovery, and business continuity plans for critical data assets.
• Architect and Build: Lead the design and implementation of scalable, reliable, and performant ETL/ELT data pipelines and data warehouse solutions that meet the demands of a growing organization.
• Multi-Cloud Infrastructure: Own and optimize the data infrastructure across AWS and Azure cloud environments, ensuring interoperability, cost efficiency, and robust security.
• Technology Expertise: Drive the selection and adoption of best-in-class data technologies, including modern data warehouses (e.g., Snowflake, Azure Synapse), orchestration tools (e.g., AWS Glue, Azure Data Factory), and real-time streaming solutions.
• Code Quality: Set and enforce standards for code quality, testing, version control (Git), and documentation for all data engineering projects.

Senior Manager, Data Engineering

Recruitment

• Play a pivotal role in the migration and implementation of our new Applicant Tracking System (ATS), helping to configure workflows and test new features
• Document and update recruiting Standard Operating Procedures (SOPs) to ensure the team runs efficiently and consistently
• Audit and maintain candidate data integrity within the system to ensure accurate reporting and compliance
• Assist with job postings on various job boards and company career pages, ensuring our employer brand is consistent everywhere
• Identify bottlenecks in the recruiting process and propose creative solutions to improve speed and quality
• Provide general administrative support to the Talent team, ensuring we are audit-ready and organized at all times
• Coordinate complex scheduling of interviews (screening, panels, and debriefs), ensuring a seamless experience for candidates and interviewers
• Communicate with candidates regarding interview logistics, status updates, and next steps with a focus on empathy and speed
• Troubleshoot scheduling conflicts in real-time, keeping many balls in the air without letting details slip
• Support new hire documentation, including generating offer letters and submitting background checks
• Act as the guardian of the candidate experience, ensuring every applicant feels valued throughout the process.