Collaborate closely with the Account Management team to efficiently implement new COE services. Support updates in the care app, Salesforce, implementation tickets, and shared drives to ensure accurate information management.
Oversee daily provider billing tasks and collaborate with internal finance teams to ensure the timely and accurate reconciliation of accounts. You will learn to identify complex issues and escalate them to the Account Manager as needed.
Track operational KPIs and pull data to provide actionable insights to the team, helping to continuously improve our provider relationships and processes.
Organize and manage critical documentation in Confluence and the care app to ensure all internal stakeholders have access to accurate, up-to-date information about our provider partnerships.
Identify small operational inefficiencies, propose solutions, and assist in implementing basic process changes to streamline workflows and enhance team productivity.
Use the correct channels of communication to proactively ask for help, provide project updates, and collaborate with diverse internal teams to align operations with broader company goals.

Requirements

Bachelor’s Degree
A high degree of organization, ability to meet deadlines, and precise attention to detail.
Strong time management skills and the ability to deliver great work independently when given well-defined tasks.
Adaptability: You are comfortable managing multiple competing priorities. When faced with ambiguity or challenges, you seek help when needed but keep trying until you resolve the issue at hand.
A growth mindset: You are eager to learn and grow in an evolving role. You actively seek out feedback on your work and take ownership of your development path.
Data fundamentals: You are capable of reviewing and reporting on data to support team objectives. Exposure to, or a strong willingness to learn, various data tools (Tableau, Google Sheets, Excel) is a plus.
A positive attitude and a spirit of generosity to go above and beyond for our provider partners, our members, and your internal colleagues.
Integrity: The ability to appropriately handle confidential information and adhere to HIPAA requirements.
A team-player mentality: A desire to work in a start-up environment with an “all hands on deck” attitude.
Resourcefulness: As an early member of a startup, we need people who take initiative. You look for small operational inefficiencies and offer suggestions to streamline workflows or improve your own performance.
Collaborative spirit: A passion for working alongside diverse internal teams (sales, operations, client success, data, and product) to align your operational tasks with broader company goals.

Benefits

Stock option plan
Flexible schedules and remote work
Chicago and San Francisco offices available
Self-managed vacation days, within reason
Paid parental leave
Health, vision, and dental insurance
401K retirement plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data fundamentalsdata reportingbilling tasksprocess changesKPI tracking

Soft Skills

organizationtime managementadaptabilitygrowth mindsetpositive attitudeintegrityteam-player mentalityresourcefulnesscollaborative spiritattention to detail

Certifications

Bachelor’s Degree