Engagement Manager, Data Aggregation
IntegriChain
SQL
Implementation Manager
Carrot Fertility
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $140,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead and develop a high-performing team rooted in a culture of excellence and accountability.
- Coach and develop team members, setting and upholding the standard for quality in implementation, delivery, and stakeholder engagement.
- Assess and enhance existing implementation process & tools annually with a focus on building on success, improving efficiency, and taking action on insights gathered from feedback.
- Provide appropriate visibility into implementation activity to ensure on-time, high-quality delivery and management of risk.
- Partner with key leaders across Carrot to execute customer needs, manage risk, and continuously evolve how we support new customers & members.
- Maintain high retention of new customers by ensuring they are set up accurately, aligned to customer expectations, and that all internal teams have what is needed to support the customer well from day one.
- Leverage KPIs & metrics to manage the ongoing results of the team, leveraging data to inform decisions about tools & processes in a way that continually improves on the experience of all stakeholders.
- Serve as the primary escalation point for both client-facing challenges and internal roadblocks, managing up and resetting confidence with senior leaders and stakeholders as needed.
- Establish and enforce project management best practices and methodologies.
- Collaborate with all market-facing teams to ensure a seamless transition from sales to implementation to ongoing customer support.
Requirements
- Bachelor’s degree
- 3+ years of professional experience leading a team.
- 3+ years working closely with external customers in a Customer Onboarding/Implementation, or Project Management role.
- Experience leading complex, customer-facing projects that receive accolades for timeliness, communication, and a positive experience.
- Skilled at partnering cross-departmentally to collaborate on complex projects, advocating for the best customer outcome while also protecting Carrot standards.
- Highly organized and detail-oriented, using these skills to proactively deliver on both internal & external customer needs.
- Exceptional leadership and coaching skills, with experience managing high-performing teams.
- Demonstrated success in scaling processes and tools that support business growth while maintaining an exceptional customer experience.
- Project management expertise, including utilizing and optimizing project management software to maximize project visibility and deliver on-time and high-quality outcomes.
- Ability to communicate with a deep understanding of customer needs and constraints and can weigh them against internal priorities and limitations.
- Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through.
- Passion for delighting customers and improving their members’ overall Carrot experience
- Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team.
Benefits
- Health and wellness benefits
- Retirement savings plans
- Short- and long-term incentives
- Parental leave
- Family-forming assistance
- Competitive compensation package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementcustomer onboardingimplementationprocess improvementKPI managementdata analysisstakeholder engagementrisk managementteam leadershipcustomer experience enhancement
Soft skills
coachingcommunicationorganizationdetail-orientedcollaborationinitiativeproblem-solvingcustomer advocacyaccountabilityself-motivation
Certifications
Bachelor’s degree
