Late-Stage Collections Specialist I
CarringtonCrisp
Private Label Late-Stage Collections Specialist I
CarringtonCrisp
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $24 per hour
Job Level
Mid-LevelSenior
About the role
- Counsel borrowers on methods for bringing their loan current and explore alternative solutions
- Explain detailed mortgage loan information including HUD Waterfall, loan workout and modification options
- Evaluate borrower ability to pay and collect appropriate financial information
- Contact borrowers using automated dialing system (Aspect Dialer) for inbound and outbound calls and conduct manual outbound calls
- Provide alternatives such as loan modifications, short sales, Deed in Lieu of Foreclosure, and possible refinancing
- Negotiate reasonable payment arrangements and assemble "Request for Mortgage Assistance" packages
- May function as single point of contact for a borrower and escalate to licensed Loss Mitigation associate as needed
- Provide status on payments, payoff inquiries, short sale reviews, REO vendor information, payment processing
- Assist with loan servicing website payments, denied access, and password resets
- Respond to escrow, loss draft and closing document inquiries
- Provide status on loan servicing functions including loss draft, short sale, Deed in Lieu, modification/refinance requests, payment/credit disputes, escrow refunds, repayment plans and down payments on foreclosure pending mortgages
- Use and learn industry-specific software and comply with applicable regulations and company policies
Requirements
- High school diploma or equivalent work experience
- Less than one (1) year collections experience in a customer service/call center environment and/or loan servicing experience
- Experience in the Banking, Mortgage/Loan Servicing industries preferred
- Knowledge of or ability to learn requirements of the Fair Debt Collection Practices Act
- Knowledge of relevant and industry-specific computer software packages
- Strong verbal communication skills
- Basic to Intermediate math skills (add, subtract, multiply, and divide and check results for accuracy)
- Ability to evaluate borrower ability to pay and collect financial information
- Ability to negotiate payment arrangements and assemble borrower documentation
- Ability to apply state, federal and company requirements and make proper decisions
- Ability to organize thoughts and ideas into understandable terminology
- Bilingual Spanish skill set preferred (extra pay)
