Lead Product Manager, Core
Tilt (formerly Empower)
SQL
Senior Product Manager
CarringtonCrisp
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $150,000 per year
Job Level
Senior
Tech Stack
SQL
About the role
- Own product strategy & roadmap for Encompass LOS, POS, and key integrations (AUS, pricing, docs, compliance, verifications, data & reporting).
- Act as systems business analyst: map current/future‑state workflows, decompose problems, write epics/stories with acceptance criteria, data mappings, and edge cases.
- Backlog ownership in JIRA: prioritize effectively against business value, risk, and complexity; maintain release plans, sprint goals, and transparent status.
- Discovery & design: facilitate workshops, develop prototypes/wireframes, run solution reviews, and lead decision records that teams can rally around.
- Delivery leadership: run or partner on agile ceremonies; sequence dependencies; ensure high‑quality builds; coordinate QA/UAT and sign‑offs with business owners.
- Module stewardship: understand configuration, personas, input forms, business rules, milestones, and plugin impacts; manage change without destabilizing production.
- Vendor & platform partnership: collaborate with Encompass admins/developers and external vendors; evaluate/introduce add‑ons where they strengthen capability.
- Compliance & controls: ensure solutions align with lending policy and regulatory expectations (e.g., disclosures, data integrity, auditability).
- Metrics & outcomes: define OKRs/KPIs (cycle time, pull‑through, defect rates, user satisfaction), monitor product health, and drive continuous optimization.
- Communication: craft succinct, direct updates for executives and stakeholders; articulate a clear product direction and tradeoffs.
- Product Owner on small efforts: serve as PO for smaller projects, including grooming, story acceptance, and release readiness.
- Operational readiness: coordinate training, release notes, and support playbooks; ensure post‑release monitoring and rapid defect triage/root cause.
- Cross‑team alignment: partner with PMO, InfoSec, Data, and Enterprise Architecture to reuse capabilities and build scalable, reusable components.
Requirements
- Deep mortgage origination knowledge across intake, disclosures, processing, underwriting, closing/funding, and post‑closing.
- Encompass LOS expertise (process flows, fields, business rules, personas, input forms) and familiarity with POS platforms and related lending technologies.
- Systems BA strength: process modeling, data mapping, acceptance criteria, UAT planning, defect triage, and change management.
- Agile product delivery with JIRA/Confluence; ability to turn ambiguity into a clear, executable backlog.
- Technical fluency with integrations/APIs, web services/webhooks, and data structures; working SQL for analysis and validation.
- Decisiveness & influence: form clear, well‑reasoned decisions that stakeholders can rally behind; escalate and unblock effectively.
- Communication: speaks succinctly and directly; tailors message to executives, business users, and engineers.
- Customer orientation: empathetic to end users and operational realities; balances experience, compliance, and efficiency.
- Leadership without authority: guide matrixed teams; mentor junior PMs/BAs; set high standards for documentation and delivery quality.
- Advanced skills in Microsoft Suite (Excel, Word, PowerPoint).
- 7+ years in product management and/or systems business analysis, with 3+ years focused on Encompass LOS or comparable LOS.
- Prior experience delivering capabilities across LOS, POS, pricing/AUS, doc prep/eClose, verifications, and reporting/analytics.
- Demonstrated success owning roadmaps and shipping production features in an agile environment.
- Bachelor’s degree (Business, Information Systems, Computer Science, or related) or equivalent experience.
- Nice to have: Encompass/ICE platform certifications; Scrum/PO certifications (CSPO/PSPO); experience with data governance and compliance in lending.
Benefits
- Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: __carringtoncf.org.__
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Encompass LOSmortgage originationprocess modelingdata mappingUAT planningdefect triageintegrationsAPIsSQLagile product delivery
Soft skills
decisivenessinfluencecommunicationcustomer orientationleadership without authoritymentoringproblem decompositionfacilitationcollaborationprioritization
Certifications
CSPOPSPOEncompass/ICE platform certifications
