Carrier

Service Coordinator

Carrier

full-time

Posted on:

Location Type: Hybrid

Location: Ottawa • Canada

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Salary

💰 CA$43,500 - CA$93,500 per year

About the role

  • Performs all department schedules
  • Tracking of labor and expense costs
  • Processing work orders, contract charges, billings to customers and payment accounting
  • Own the local monthly branch service agreement renewal process
  • Prepare all contract renewal proposals and other documents for customers
  • Follow-up with contract customers and make required revisions
  • Reconcile Service Contracts by managing cost transfers
  • Prepare and submit all Service Agreement booking packages for renewals
  • Prepare time & material billings
  • Maintain contract logs, and schedule and document all department commitments for repairs, maintenance, installation, retrofit, warranty and parts
  • Ensure all Preventative Maintenance visits are scheduled, and performed for each Service Agreement
  • Call each Preventative Maintenance customer the day after each PM visit to ensure all work was satisfactory
  • Follow up immediately on open items and report dissatisfactions
  • Monitor service receivables and suspend service when necessary
  • Log and track all service work orders (billable and non-billable)

Requirements

  • High School Diploma or GED
  • 2+ years of experience in B2B customer service roles such as billing, coordination, service administration, dispatch, or operational back-office support
  • 2+ years experience with Ms-Office suite (including Word, Excel, etc.)
  • Fluent (verbal and written) communication skills in English
  • College Degree or higher (preferred)
  • Experience with contracts, or work orders is highly preferred
  • Experience in an industrial, technical, facilities, or HVAC environment is highly preferred
  • Fluent communication skills in French are nice to have but not mandatory.
Benefits
  • Medical
  • Dental
  • Retirement benefits
  • Time Off and Leave
  • Disability: Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tuition Assistance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
contract managementbillingwork order processingcost trackingservice agreement renewalpreventative maintenance schedulingservice receivables monitoringtime and material billingreconciliation
Soft Skills
communication skillscustomer servicefollow-upproblem-solvingorganizational skills
Certifications
High School DiplomaGEDCollege Degree