HVAC Technical Solutions Engineer
Carrier
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
Visit company websiteExplore more
About the role
- The Technical Solutions Engineer is responsible for managing the post-order process and providing vital technical support to the Data Centre Sales and Project Management teams.
- Acting as the primary post-sale point of contact, the role ensures accurate order processing, effective coordination with Carrier factories and third-party suppliers, proactive customer communication, and support throughout the delivery lifecycle.
- Manage the order-to-delivery lifecycle, supports effective cash collection, provides accurate and timely sales (invoicing) forecasts, and acts as a key operational interface between Sales, Finance, Logistics, and Customer Care leadership.
- Connect customers directly to Carrier’s UK&I Data Centre team, supports both standard and complex orders, supports the project delivery team with coordination of manufacturing, logistics and commissioning activities.
- Support the Sales team with customer enquiries and tender bids
- Direct engagement with clients, consultants and designers to produce detailed and accurate selections.
- Manage the end-to-end post-order process from order receipt through to delivery.
- Manage the review and approval of Technical Submittals with the Project management team.
- Act as the main point of contact for customers post-sale, providing clear and proactive communication.
- Provide support to the Project Delivery Team to ensure seamless execution from order intake through to final delivery.
Requirements
- Proven experience in a technical sales or project delivery role with strong technical knowledge, primarily involved in HVAC, building services or similar industry.
- Demonstrated experience supporting multi-disciplinary teams, including customer care, sales, project delivery, or operational support functions.
- Strong understanding of tender enquiries, product selections, technical submittals and post-order handover process.
- Strong stakeholder management skills, with the ability to influence cross-functionally and operate effectively in a matrix organisation.
- Excellent communication skills, with the confidence to handle escalations, complex customer situations, and senior internal stakeholders.
- Strong organisational, prioritisation, and decision-making skills, with the ability to manage multiple competing demands in a fast-paced environment.
Benefits
- Competitive base salary
- 15% bonus (paid quarterly)
- 25 Days Holiday + bank holidays
- Holiday purchase scheme
- Company pension scheme
- Career progression – we love to build and nurture talent from within, therefore we’ll work with you to achieve your long-term career aspirations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical salesproject deliveryorder processingsales forecastingtechnical submittalstender enquiriesproduct selectionscash collectionlogistics coordinationcustomer support
Soft Skills
stakeholder managementcommunicationorganisational skillsprioritisationdecision-makinginfluencingcustomer engagementproblem-solvingteam collaborationadaptability