Carr Talent

Account Manager

• Generate new business through outbound prospecting and relationship-building
• Manage the full sales cycle from initial outreach to closing
• Identify customer needs and recommend appropriate solutions
• Build long-term partnerships with research labs and institutions
• Collaborate with international manufacturing partners (primarily in Japan) to support product knowledge, customer needs, and market expansion
• Provide ongoing customer support and product guidance post-sale
• Act as a trusted partner to customers throughout the product lifecycle
• Conduct meetings via video, phone, and in-person visits
• Provide product education and technical guidance
• Focus on selling general lab equipment
• Support marketing initiatives (campaigns, educational content, etc.)

Sales, Account Manager – Life Sciences, Lab Equipment

Account Executive

• Handle inbound leads from phone calls, web forms, ads, and marketing campaigns.
• Follow up with warm and cold company leads to maintain engagement.
• Build rapport with homeowners and understand their property needs.
• Qualify leads to determine motivation, property condition, and timeline.
• Maintain consistent communication via phone, text, and email.
• Organize and track leads in the company CRM.
• Update notes, statuses, follow-up tasks, and documentation.
• Maintain accurate lead flow and pipeline progression.
• Schedule appointments for evaluations, consultations, and follow-up calls.
• Coordinate with the acquisitions team for accurate scheduling.
• Confirm appointments and handle reschedules.
• Provide exceptional support and service to homeowners.

Inside Sales Representative

Customer Success Manager

• Lead, mentor, and motivate the Customer Success team (including refunds team) to achieve retention and growth goals
• Own and manage a small, high-value book of business, demonstrating best-in-class client relationship management
• Develop and implement retention and growth strategies to increase customer lifetime value and satisfaction
• Establish and oversee structured follow-up processes to drive engagement, conversion, and retention
• Monitor team performance metrics and KPIs, providing coaching, recognition, and performance improvement plans as needed
• Partner with executive leadership to define retention targets and optimize Customer Success strategy
• Coordinate ongoing training, onboarding, and professional development initiatives for CS team members
• Collaborate cross-functionally with Sales and Marketing to improve lead quality and ensure seamless client experiences
• Oversee refund dispute processes and ensure timely, effective resolution of customer concerns
• Monitor online communities and social media channels to proactively address negative feedback and protect brand reputation.