Carpenter Technology Corporation

Manager

• Lead the delivery of analytics solutions (dashboards, reports, semantic models) built on certified data products
• Ensure outputs are scalable, reusable, and aligned with defined business outcomes
• Drive the transition from fragmented reporting to product-based analytics consumption
• Deliver consistent, high-quality analytics to support operational and executive decision-making
• Lead development of analytics solutions using modern visualization and delivery tools (e.g., Power BI, ThoughtSpot, Tableau)
• Optimize user experience, performance, scalability, and adoption of analytics solutions
• Define and enforce standards for semantic layers, datasets, and consumption patterns
• Collaborate with data engineering teams to enforce medallion architecture (Bronze/Silver/Gold)

Senior Manager – Data Product Delivery, Analytics

Account Manager

• Serve as a liaison between the customer and Carpenter, providing total account management and support.
• Develop, maintain, and grow relationships with internal departments to promptly resolve a wide range of customer concerns.
• Engage in departmental and cross-functional training to deepen understanding of Carpenter’s systems, products, and processes.
• Review daily activity reports and message queues, taking appropriate and timely action.
• Initiate proactive outreach to new and existing accounts in alignment with selling and service strategies.

Special Account Representative

• Serve as a liaison between the customer and Carpenter, providing total account management and support
• Understand customer needs, assessing requirements, and identifying solutions to issues involving scheduling/planning, inventory, pricing, forecasting, and specification interpretation (with support as needed)
• Take ownership and accountability for all processes related to the daily activities of assigned accounts
• Develop, maintain, and grow relationships with internal departments to promptly resolve a wide range of customer concerns, including logistics, planning, inventory, technical requirements, contract review, and pricing
• Participate in transactional improvement projects within customer service with a focus on cost reduction, productivity improvement, and enhancing customer satisfaction
• Engage in departmental and cross-functional training to deepen understanding of Carpenter’s systems, products, and processes
• Review daily activity reports and message queues, taking appropriate and timely action
• Create and maintain customer-specific account documentation
• Initiate proactive outreach to new and existing accounts in alignment with selling and service strategies
• Ensure compliance with all corporate, departmental, quality, and regulatory policies
• Perform all other duties and special projects as assigned.

Business Development Account Representative

• Serve as a liaison between the customer and Carpenter, providing total account management and support.
• Develop, maintain, and grow relationships with internal departments to promptly resolve customer concerns.
• Engage in departmental and cross-functional training to deepen understanding of Carpenter’s systems, products, and processes.
• Create and maintain customer-specific account documentation.
• Initiate proactive outreach to new and existing accounts.

Senior Manager – Data Product Delivery, Analytics

Special Account Representative

Business Development Account Representative

Business Development Representative