Carpenter Technology Corporation

Account Manager

• Serve as a liaison between the customer and Carpenter, providing total account management and support
• Understand customer needs, assessing requirements, and identifying solutions to issues involving scheduling/planning, inventory, pricing, forecasting, and specification interpretation (with support as needed)
• Take ownership and accountability for all processes related to the daily activities of assigned accounts
• Develop, maintain, and grow relationships with internal departments to promptly resolve a wide range of customer concerns, including logistics, planning, inventory, technical requirements, contract review, and pricing
• Participate in transactional improvement projects within customer service with a focus on cost reduction, productivity improvement, and enhancing customer satisfaction
• Engage in departmental and cross-functional training to deepen understanding of Carpenter’s systems, products, and processes
• Review daily activity reports and message queues, taking appropriate and timely action
• Create and maintain customer-specific account documentation
• Initiate proactive outreach to new and existing accounts in alignment with selling and service strategies
• Ensure compliance with all corporate, departmental, quality, and regulatory policies
• Perform all other duties and special projects as assigned.

Business Development Account Representative

• Serve as a liaison between the customer and Carpenter, providing total account management and support.
• Develop, maintain, and grow relationships with internal departments to promptly resolve customer concerns.
• Engage in departmental and cross-functional training to deepen understanding of Carpenter’s systems, products, and processes.
• Create and maintain customer-specific account documentation.
• Initiate proactive outreach to new and existing accounts.

Business Development Account Representative

Business Development Representative