Carolina NeuroSurgery & Spine Associates

Marketing

• Act as a primary point of contact for clients in the post-production phase of a customer’s journey.
• Review completed marketing assets (ads, copy, visuals, PPC setups) before delivery.
• Spot issues, inconsistencies, or missed opportunities and be the stakeholder to push improvements.
• Coordinate revisions with internal teams to ensure high-quality final results.
• Follow clear processes while staying alert to where improvements can be made.
• Support PPC-related deliverables by checking structure, messaging, and alignment with clients’ goals.
• Make light creative edits using Canva or Photoshop when needed.
• Clearly document feedback, changes, and outcomes to keep everything moving smoothly.
• Ensure clients receive exactly what they paid for and ideally, more.

Book Marketing Expert

Operations

• - Handle and process cardholder disputes, including authorised and unauthorised transactions.
• - Conduct detailed investigations using internal systems, CRM tools, and external partners.
• - Validate data accuracy and ensure all documentation meets compliance and card network standards.
• - Prepare and submit timely, accurate responses to card networks within SLA and regulatory timelines.
• - Oversee card authorisation processes, including transaction approvals, declines, and reviews.
• - Support internal teams and clients with dispute outcomes, escalations, and authorisation-related questions.
• - Maintain up-to-date knowledge of Visa and Mastercard rules, dispute categories, and operational procedures.
• - Assist with finance operations tasks, reporting, and reconciliation processes.
• - Collaborate closely with operations, finance, support, and leadership teams to ensure smooth execution.
• - Contribute to continuous improvement initiatives in dispute resolution, authorisation workflows, and reporting accuracy.

Book Marketing Expert

Operations Manager