Carolina NeuroSurgery & Spine Associates

Customer Support

• Contact authors with outstanding payments via phone, email and SMS, and help them process their payments.
• Assist authors with account verifications and royalty withdrawal processes, ensuring a smooth and clear experience at every step
• Listen actively, understand each author's situation, and help find a path to resolution
• Log commitments and schedule follow-ups with precision — nothing falls through the cracks
• Manage a personal pipeline of open cases with full accountability
• Keep payment records accurate and up to date
• Escalate cases when needed and document all interactions clearly

Finance Customer Support Specialist

• Provide exceptional customer support via phone, email, and chat
• Handle a high volume of calls and messages in a timely and professional manner
• Manage and resolve cases in Salesforce, ensuring accurate tracking and follow-ups
• Act as the primary point of contact for customers post-publication (e.g., royalties, copies, general inquiries)
• Maintain clear and effective communication with customers and internal teams
• Collaborate across teams to resolve issues and improve processes
• Multitask across different tools and platforms while staying organized

Customer Support Representative

Content Writer

• - Write high-quality content, including blog articles, landing pages, and email copy
• - Create content designed to rank on Google and AI-driven search platforms
• - Conduct research to ensure content accuracy and depth
• - Collaborate on content topics aligned with SEO and growth opportunities
• - Optimize and update existing content based on performance data

Finance Customer Support Specialist

Customer Support Representative

Content Writer – Organic Growth