Finance Customer Support Specialist

Carolina NeuroSurgery & Spine Associates

Support authors with payment-related inquiries as a Finance Customer Support Specialist. Join a dedicated team improving the publishing experience through effective communication and organization.

Posted 5/6/2026full-timeRemote • 🇦🇷 ArgentinaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

WordPress

About the role

Key responsibilities & impact

Contact authors with outstanding payments via phone, email and SMS, and help them process their payments.
Assist authors with account verifications and royalty withdrawal processes, ensuring a smooth and clear experience at every step
Listen actively, understand each author's situation, and help find a path to resolution
Log commitments and schedule follow-ups with precision — nothing falls through the cracks
Manage a personal pipeline of open cases with full accountability
Keep payment records accurate and up to date
Escalate cases when needed and document all interactions clearly

Requirements

What you’ll need

Exceptional organizational skills — this is non-negotiable. You'll juggle multiple accounts, dates, and follow-ups daily
Advanced written and spoken English proficiency is required. Since this role demands strong English communication skills, CVs submitted in Spanish or any other language will not be considered.
Comfortable and confident on the phone; you don't avoid difficult conversations
Strong attention to detail regarding numbers and payment records
Empathetic and patient communicator — our authors are creatives, not finance experts
Self-driven and proactive, you follow up without being reminded
**Nice to have**
Previous experience in collections, accounts receivable, customer support, or a similar role is a plus
Familiarity with tools like Salesforce, Metorik, WordPress and ClickUp.
Ability to thrive in a fast-paced, ever-changing environment where priorities can shift quickly

Benefits

Comp & perks

Remote work with a flexible schedule
A friendly and collaborative international team
Opportunities for professional growth and training
The chance to make a direct impact on customer satisfaction
Be part of a company that helps authors bring their stories to life

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

organizational skillswritten communicationspoken communicationattention to detailempathypatienceself-drivenproactive