Customer Support Representative

Carolina NeuroSurgery & Spine Associates

Customer Support Representative assisting authors on a publishing platform through phone, email, and chat. Handling customer inquiries and managing post-publication cases.

Posted 4/12/2026full-timeRemote • 🇦🇷 ArgentinaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide exceptional customer support via phone, email, and chat
Handle a high volume of calls and messages in a timely and professional manner
Manage and resolve cases in Salesforce, ensuring accurate tracking and follow-ups
Act as the primary point of contact for customers post-publication (e.g., royalties, copies, general inquiries)
Maintain clear and effective communication with customers and internal teams
Collaborate across teams to resolve issues and improve processes
Multitask across different tools and platforms while staying organized

Requirements

What you’ll need

Fluent in spoken and written English with excellent grammar and communication skills
Prior experience with Salesforce, Metorik, WooCommerce, or similar CRM/eCommerce platforms
Strong organizational and multitasking skills
Excellent verbal communication skills, especially for phone support
Ability to manage follow-ups and take ownership of cases
Ability to work flexible hours, including late evenings in the EST time zone and potential weekend shifts
Candidates based in Córdoba must be open to transitioning to a future hybrid work model if required
A reliable internet connection and a quiet work environment for remote communication
A team player who can also work independently and communicate effectively across

Benefits

Comp & perks

Remote work with a flexible schedule
A friendly and collaborative international team
Opportunities for professional growth and training
The chance to make a direct impact on customer satisfaction
Be part of a company that helps authors bring their stories to life

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesforceMetorikWooCommerceCRMeCommerce

Soft Skills

customer supportcommunicationorganizational skillsmultitaskingverbal communicationownershipteam playerindependent work