Carolina NeuroSurgery & Spine Associates

Customer Support Representative

Carolina NeuroSurgery & Spine Associates

full-time

Posted on:

Location Type: Remote

Location: Argentina

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About the role

  • Provide exceptional customer support via phone, email, and chat
  • Handle a high volume of calls and messages in a timely and professional manner
  • Manage and resolve cases in Salesforce, ensuring accurate tracking and follow-ups
  • Act as the primary point of contact for customers post-publication (e.g., royalties, copies, general inquiries)
  • Maintain clear and effective communication with customers and internal teams
  • Collaborate across teams to resolve issues and improve processes
  • Multitask across different tools and platforms while staying organized

Requirements

  • Fluent in spoken and written English with excellent grammar and communication skills
  • Prior experience with Salesforce, Metorik, WooCommerce, or similar CRM/eCommerce platforms
  • Strong organizational and multitasking skills
  • Excellent verbal communication skills, especially for phone support
  • Ability to manage follow-ups and take ownership of cases
  • Ability to work flexible hours, including late evenings in the EST time zone and potential weekend shifts
  • Candidates based in Córdoba must be open to transitioning to a future hybrid work model if required
  • A reliable internet connection and a quiet work environment for remote communication
  • A team player who can also work independently and communicate effectively across
Benefits
  • Remote work with a flexible schedule
  • A friendly and collaborative international team
  • Opportunities for professional growth and training
  • The chance to make a direct impact on customer satisfaction
  • Be part of a company that helps authors bring their stories to life
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceMetorikWooCommerceCRMeCommerce
Soft Skills
customer supportcommunicationorganizational skillsmultitaskingverbal communicationownershipteam playerindependent work