Carisk Partners

Manager

• Overseeing referral assignments made by care coordination assistant, assuring proper caseload distribution.
• Tracking of report submission by direct reports to QA and assuring any necessary training needs are addressed with each associate in a timely manner.
• Reporting of KPIs to larger clinical leadership team to reflect areas of opportunities and strengths within clinical care coordination team.
• Critical clinical analysis of patient case active problems, risks, and barriers.
• Monthly 1:1 meeting with direct reports to properly align on how associate is tracking against set departmental goals as well as provision of feedback on associate strengths.
• Management and tracking of associate deadlines related to care coordination plan development, report submission, and contract deadlines with associated closure report.
• Escalation and tracking of any user system challenges reported within the team.
• Collaboration with other members of clinical leadership to proactively identify associate barriers, root cause analysis, and implementation of solution in conjunction with the clinical leadership team.

Clinical Nurse Manager

Recruitment

• First point of contact for claimant and client for all initial scheduling of medical or dental appointments – Sets the expectation
• Routinely speak with patients and providers offices simultaneously to effectively set up appointments
• Request, send, receive, and follow up on critical documentation via email and fax
• Must document and save all correspondence and documents to secured company file
• Other duties as assigned

Clinical Nurse Manager

Staffing Associate/Staffing Coordinator