CargoSprint

Customer Success Manager

• You will design and operate a structured, repeatable playbook that moves customers from contract signature to measurable value.
• You will own onboarding, health monitoring, retention, and expansion signals across a tiered book of business.
• You will bring data discipline to every layer of the function, tracking Time to Value, Customer Health Score, Net Revenue Retention, and Churn Rate.
• Design and own a defined onboarding journey for new customers.
• Build and continuously improve onboarding playbooks tailored to 2 to 3 key product and customer segment combinations.
• Monitor product usage signals to identify customers who are disengaging before they churn or escalate to Support.
• Build and maintain a Customer Health Score for each account, using usage data, support ticket rates, and NPS inputs.
• Intervene proactively when usage declines or a renewal approaches.
• Manage a segmented book of business across three engagement tiers: High-Touch, Mid-Touch, and Low-Touch.
• Define, instrument, and own core CS metrics and build Weekly Business Reviews (WBR) and Monthly Business Reviews (MBR).

Senior Manager, Customer Success

Backend Engineer

• Build and maintain backend services and APIs using Python, FastAPI, and Temporal
• Work with Postgres to design schemas, write efficient queries, and keep data performant
• Write solid unit tests and participate in code reviews
• Apply DevOps fundamentals — containerization, CI/CD pipelines, deployment
• Take well-scoped features from implementation to production
• Debug production issues methodically

Senior Python Engineer

• Design, architect, build, and maintain backend services and APIs using Python, Postgres, FastAPI, and Temporal
• Design and optimize database solutions
• Write strong unit tests and help drive engineering quality
• Apply DevOps practices across CI/CD, deployment, monitoring, and reliability
• Take ideas from concept to production and continuously improve them
• Use AI to accelerate development and improve engineering productivity
• Troubleshoot production issues and implement durable fixes

Senior Manager, Customer Success

Senior Python Engineer

Principal Python Engineer