Customer Service Associate
Cargill
full-time
Posted on:
Location Type: Office
Location: Olathe • Kansas • United States
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Salary
💰 $47,000 - $60,000 per year
About the role
- Receive and process straightforward customer orders across multiple platforms following standard procedures.
- Receive and process low complexity change requests following defined policies and procedures.
- Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order.
- Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.
- Escalate undocumented issues that are not commonly defined or known to higher level staff.
- Proactively identify risks and opportunities to improve the order management processes.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
Requirements
- Bachelor’s degree in a related field or equivalent experience
- SAP experience
Benefits
- Paid time off
- Paid holidays
- Medical, vision and dental coverage
- Flexible spending accounts
- Life insurance
- Disability insurance
- Retirement savings
- Employee and family assistance program (EAP)
- Minnesota Sick and Safe Leave accruals
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceproblem solvingrisk identificationprocess improvementcommunication