Cargill

Senior Consultant, I&O Operations, ITSM

Cargill

full-time

Posted on:

Location Type: Office

Location: Bangalore • India

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Job Level

Senior

Tech Stack

ITSM

About the role

  • The ITSM Senior Consultant is responsible for overseeing and ensuring the effective delivery of IT Service Management processes.
  • Leads network performance monitoring to maintain smooth and efficient operations.
  • Diagnoses and resolves complex network and hosting problems affecting routers, switches, servers, and communication circuits.
  • Leads monitoring and responding to network and hosting incidents, outages, and performance alerts.
  • Performs complex protocol analysis to troubleshoot network issues.
  • Configures and deploys new hardware and software.
  • Partners with vendors and internal teams to resolve complex network issues.
  • Validates documentation of network issues and resolutions.
  • Develops and maintains backup and disaster recovery plans.
  • Leads information technology projects such as system upgrades and migrations.
  • Develops automation scripts and tools to streamline infrastructure management tasks.

Requirements

  • Minimum requirement of 12 years of relevant work experience.
  • Typically reflects 10 years or more of relevant experience.
  • Lead major incident response, coordinate with technical teams for quick service restoration, and manage escalations and communication.
  • Analyze recurring issues, drive root cause elimination, and maintain a knowledge base with corrective actions.
  • Oversee the change process, chair CAB meetings, and ensure proper testing, documentation, and approvals before implementation.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
IT Service Managementnetwork performance monitoringprotocol analysishardware configurationsoftware deploymentautomation scriptingbackup and disaster recoveryincident responsechange managementsystem upgrades
Soft Skills
leadershipcommunicationproblem-solvingcollaborationanalytical thinkingproject managementdocumentationroot cause analysisescalation managementknowledge management