Careers at Crown

Account Manager

• Responsible for maximizing the sale of dock and door equipment and parts & service for dock & door within a specified territory
• Develop existing accounts & seek new business
• Analyze opportunities, identify key personnel, & develop strong business relationships
• Consult & problem solve to enhance the Company’s position in existing & target accounts
• Develop a territory management plan to maximize time with customers
• Develop sales strategies, proposals, & forecasts
• Develop & conduct product demonstrations & sales presentations
• Prepare quotations & customer correspondence
• Utilize online resources to maintain accurate records of sales calls, customer files, & sales activity information
• Discuss sales activities with Sales Manager
• Participate in ongoing training programs and meetings to enhance product knowledge and sales skills

Account Representative – Dock Door

• Maximize the sale of lift trucks, Crown Insite products, and warehouse products within a specified territory
• Develop existing accounts and seek new business
• Analyze opportunities and develop strong business relationships
• Consult and problem solve to enhance the Company’s position
• Develop a territory management plan and sales strategies
• Conduct product demonstrations and sales presentations
• Maintain accurate records of sales calls and customer files
• Participate in initial and ongoing training programs

Account Representative

QA Engineer

• Support product quality deliverables assigned to design, critical features, and reliability analysis input to project teams.
• Plan and participate in reliability testing and analysis, and process capability studies to determine process efficiency and suitability.
• Coordinate quality activities within manufacturing, supplier, six-sigma and product support to ensure design requirements are conveyed to the unit level and appropriate inspection, measurement, and test controls and procedures are established.
• Provide input to manufacturing engineering and production management from process capability studies for continuous improvement.
• Support creation (new methods) and revision (existing methods) efforts in areas with significant impact on product, process or equipment.
• Participate in analysis and reporting of warranty returns.
• Provide ongoing product, process, equipment and method creation/revision input to owners of quality management system elements for inclusion in system documentation.
• Provide periodic input to the Quality Manager for the ongoing incremental improvement of the Design Support Quality Engineer function.
• Mentor new employees, technicians and student engineers as appropriate.

Quality Engineer

Customer Support

• This position must sit in one of our West Coast Branches - Phoenix, Las Vegas, Reno, Ontario, Sacramento.
• Technical Product Service Support - Primary resource to investigate, troubleshoot, and resolve technical product issues.
• Support requests typically come via phone or email from field service technicians once he/she has exhausted all local resources.
• Must have thorough understanding of electrical, mechanical, and possibly hydraulic systems, and overall product knowledge.
• Documentation of all Requests is required.
• Contribute to Service Knowledge Base - Write knowledge articles and submit to be reviewed in the publishing process for the Service Knowledge Base (TIPS).
• Warranty Support/Evaluation - Manually review Motive Power Warranty claims, issue Warranty Authorization numbers as needed.
• Create Motive Power monthly warranty summary reports.
• Test and evaluate Motive Power warranty return parts as needed.
• Collaborate with Warranty dept on Motive Power related issues.
• Processing of Product Modification Requests - Assist with reviewing, performing necessary calculations, and dispositioning of product modification requests from Dealer Network.
• Support Internal Requests for Technical Support – Collaborate with other departments on technical support requests.
• Special Projects and Troubleshooting - At direction of department managers, complete any special projects, which may include product and component ID training, research, data analysis etc.
• May fulfill any power study request as required by the Motive Power Sale support dept, including but not limited to programming, tracking, downloading and preparing reports from the power study devices.
• When required, direct or assist with complex troubleshooting issues by making on-site visits at customer locations.

Account Representative – Dock Door

Account Representative

Quality Engineer

Technical Product Support Representative