Careers at Crown

Parts Customer Care Representative

Careers at Crown

full-time

Posted on:

Location Type: Office

Location: Des Moines • Iowa • United States

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About the role

  • Answer and process incoming parts calls from customers and service technicians.
  • Pull orders, receive and put up stock.
  • Order parts and develop relationships with Crown factory and outside vendors.
  • Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
  • Maintain direct contact with current and prospective customers.
  • Prepare customer quotes.
  • Process paperwork.
  • Inventory control to include cycle counts of stockroom, vans and customer consignments.

Requirements

  • High school diploma or equivalent
  • Valid driver's license and good driving record
  • Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
  • Parts or inventory control experience and lift truck industry experience preferred
  • Ability to work in a team environment
Benefits
  • Health/Dental/Vision/Prescription Drug Plan
  • Flexible Benefits Plan
  • 401K Retirement Savings Plan
  • Life and Disability Benefits
  • Paid Parental Leave
  • Paid Holidays
  • Paid Vacation
  • Tuition Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
inventory controlparts orderingcustomer quotescycle countsstock management
Soft Skills
verbal communicationwritten communicationinterpersonal skillsorganizational skillsnumerical perceptionteamwork
Certifications
high school diplomavalid driver's license