Parts Customer Care Representative
Careers at Crown
full-time
Posted on:
Location Type: Office
Location: Collierville • Tennessee • United States
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About the role
- Answer and process incoming parts calls from customers and service technicians
- Pull orders, receive and put up stock
- Order parts and develop relationships with Crown factory and outside vendors
- Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests
- Maintain direct contact with current and prospective customers
- Prepare customer quotes
- Process paperwork
- Inventory control to include cycle counts of stockroom, vans and customer consignments
Requirements
- High school diploma or equivalent
- Valid driver's license and good driving record
- Good verbal communication
- Good written communication
- Good interpersonal skills
- Good organizational skills
- Good numerical perception skills
- Good computer skills
- Parts or inventory control experience preferred
- Lift truck industry experience preferred
- Ability to work in a team environment
Benefits
- Health/Dental/Vision/Prescription Drug Plan
- Flexible Benefits Plan
- 401K Retirement Savings Plan
- Life and Disability Benefits
- Paid Parental Leave
- Paid Holidays
- Paid Vacation
- Tuition Reimbursement
- much more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
inventory controlparts orderingcustomer quotescycle countsnumerical perception
Soft Skills
verbal communicationwritten communicationinterpersonal skillsorganizational skillsteamwork
Certifications
high school diplomavalid driver's license