CareCentrix

Billing Specialist

• As a Patient Billing Representative, you will research, resolve, and document approximately 30-35 inbound calls per day from patients, providers and health plan companies. You will respond to patient needs and help educate the patient in the role CareCentrix plays in their care. Investigate payment status/inquiries to determine patient out of pocket financial responsibility. Collect outstanding balances and offer patient’s payment help through various financial options. Answer billing questions (explanation of benefits, balance, payments, and benefit information). Ensure prompt, efficient and accurate call resolution. Escalate patient issues and concerns as needed.

Patient Billing Representative

Customer Support

• Serve as initial point of contact for patients seeking home healthcare services and for providers requesting authorizations
• Handle approximately 60-65 inbound calls per day
• Work from home in a remote and high-volume healthcare call center
• Utilize multiple applications and a dual monitor setup to assist customers with services including durable medical equipment, home healthcare services
• Work 8-hour shift with scheduled breaks and 30-minute lunch; initial 5 weeks training Monday–Friday 9:00am-5:30pm EST
• Transition to assigned shift (Monday-Friday, 11:30AM - 8:00PM EST) after training
• Adhere to company policies including HIPAA/PHI regulations
• Meet performance targets such as AHT, quality, attendance, adherence

Healthcare Customer Service Expert, Phone Intake

Therapist

• The Senior Product Director of Infusion Therapy Solutions at CareCentrix will lead the strategic direction, execution, and performance of our Infusion Therapy product portfolio.
• This high-impact role carries full P&L ownership and is accountable for driving revenue growth, enhancing client satisfaction, improving retention, and maximizing profitability.
• You’ll serve as a key partner to Account Management, supporting existing clients with product expertise, and collaborate closely with Sales to engage new prospects—including clinical-to-clinical consultations that shape tailored solutions.
• In this role, you will define the strategic vision and drive the growth trajectory for CareCentrix’s Infusion Therapy Solutions.
• You’ll lead the development of a forward-looking product roadmap that aligns with market trends and client needs.
• Collaborating across cross-functional teams, you’ll spearhead the launch of innovative capabilities while continuously enhancing existing features.
• Your leadership will ensure the product portfolio remains agile, competitive, and deeply aligned with the evolving demands of both current clients and future prospects in today’s dynamic healthcare environment.
• The ideal candidate brings proven experience in drug pricing and a strategic mindset for optimizing pharmaceutical spend.
• They will collaborate directly with clients to develop drug utilization strategies aligned with policy guidelines—driving volume toward preferred products to unlock meaningful cost savings.
• Success in this role requires a deep passion for the infusion therapy market, a customer-first approach, and the agility to adapt in a fast-changing environment.

Senior Product Director - Home Infusion Therapy Solutions

Software Engineer

• Full-Stack Developer will be responsible for implementing applications and services related to Business Rules in the healthcare domain.\n• You’ll be involved throughout the software development lifecycle—including requirements gathering, design, development, testing, and maintenance—while collaborating with cross-functional teams to ensure solutions meet business needs and industry standards.\n• Responsibilities include design, development, and implementation of new features; follow technical standards and best practices; code and configuration reviews; implement automation processes for build, test, deploy; ensure performance, quality, and responsiveness; communicate technical information clearly; Agile team responsibilities; System maintenance and support; Stay up to date with Rules configuration technologies and best practices.

Patient Billing Representative

Healthcare Customer Service Expert, Phone Intake

Senior Product Director - Home Infusion Therapy Solutions

Sr. Developer - Software Development