Call Center Service Associate
NJM Insurance Group
Patient Billing Representative
CareCentrix
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $22 per hour
Job Level
Junior
About the role
- As a Patient Billing Representative, you will research, resolve, and document approximately 30-35 inbound calls per day from patients, providers and health plan companies. You will respond to patient needs and help educate the patient in the role CareCentrix plays in their care. Investigate payment status/inquiries to determine patient out of pocket financial responsibility. Collect outstanding balances and offer patient’s payment help through various financial options. Answer billing questions (explanation of benefits, balance, payments, and benefit information). Ensure prompt, efficient and accurate call resolution. Escalate patient issues and concerns as needed.
Requirements
- High School Diploma or GED. Minimum 1 year Customer Service experience in a call center environment. Minimum 1 year of experience working in the healthcare or medical industry. Minimum 1 year of Billing experience preferred. Ability to navigate dual monitors and multiple applications. Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening). Basic PC & Search Engine abilities (for example: use the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, typing in URLs in the right location, bookmarking a site, and navigating the use of back/forward buttons).
