CARE

Manager

• Write, assess, and refine referral scripts and surveys for various clinical trials
• Collaborate with clinical trial sponsors on referral strategies
• Conduct feasibility analyses to assess the contribution that the Future of Medicine can make to potential clinical trials
• Analyze referral outcomes data to identify successes and areas for improvement
• Listen to referral calls and analyze call transcripts to learn what works and what can be improved
• Track and report on referral initiative performance
• Identify and implement improvements to continuously increase referral success

Senior Manager, Program Development – Strategy

Recruitment

• Partner with hiring managers and People Business Partners to understand business objectives, workforce planning, and hiring needs across clinical, operational, and corporate functions.
• Lead full-cycle recruitment for designated roles, consisting of, but not limited to, mid-to senior-level positions across the organization.
• Design and execute sourcing strategies leveraging networks, industry events, market mapping, and digital platforms to attract top clinical research talent.
• Drive data-informed decision-making through recruiting analytics and KPIs (e.g., time-to-fill, quality of hire, source effectiveness, candidate experience).
• Develop proactive talent pipelines for key functions and upcoming programs, ensuring readiness for high-volume or surge hiring.
• Partner with Marketing and Communications to advance the employer brand and engage passive talent through storytelling and digital outreach.
• Deliver an exceptional candidate experience, fostering transparency, inclusivity, and timely communication throughout the process.
• Serve as a mentor and thought partner to any junior recruiters and coordinators, supporting development and best practices.
• Ensure compliance with all applicable regulations and internal policies during recruitment and hiring activities.
• Stay current on industry trends, salary benchmarks, and evolving labor markets within clinical research.

Senior Advisor, Talent Acquisition – Part-Time

Director

• Own the end-to-end strategy, operating model, and performance of US-based specialized and franchise clinical research sites.
• Engage directly with sites and partners to assess operations, diagnose issues, and drive rapid resolution.
• Act as the senior escalation point for complex operational, regulatory, and partner challenges.
• Build and lead a high-performing leadership team responsible for site operations and operational excellence.

Director/Senior Director, Site Excellence

Business Development Rep

• Establish and maintain customer relationships
• Research and maintain knowledge of customer organization, procedure, and processes. Inform and educate new and existing customers about Care Access capabilities
• Manage the sales cycle for small and mid-sized client engagements
• Develop new business with new customers and develop strategic partnerships and business relationships
• Drive the sales process and ensure critical tasks and deliverables are completed in a timely manner
• Work cross functionally with other departments to obtain information that may be necessary to win business
• Reflect the high ethical standards and mission-driven culture at Care Access

Director, Business Development

• Draft, review and negotiate a wide range of contracts, including confidentiality, vendor services, clinical trial, lease, and event agreements with limited supervision
• Ensure all agreements are executed in a timely manner, in compliance with relevant legal and regulatory requirements, company policies and business objectives
• Serve as primary point of contact for contract-related inquiries from internal stakeholders, including Legal, Finance, and Business Development
• Develop and update contract templates, playbooks, policies, and procedures to improve efficiency and reduce risk
• Evaluate and mitigate legal and business risks in contract terms and conditions in partnership with contracting leadership
• Maintain a centralized contract repository; ensuring all contracts are properly filed, tracked, and accessible
• Train and educate internal stakeholders on contract-related processes and best practices
• Perform other legal tasks and special projects assigned by legal leadership

Contracts Manager

Compliance

• Complete operational compliance checks on clinical trial documents at sites.
• Maintain a quality and compliance role within operations, separate from operational quality control (QC) and routine operational activities.
• As part of the regional team, provide quality focused support to the business so that regulatory compliance and commercial objectives are achieved.
• Assist regional operational staff with Corrective Action and Preventive Action Plan (CAPA) definition to ensure adequacy, robustness, and compliance with Standard Operating Procedures (SOPs), regulations and best practice.
• Maintain a regional CAPA owner listing and robust mechanisms for ensuring quality findings and CAPAs are addressed, implemented and effective.
• Escalate issues to management/QA.
• Support regional staff with process improvement and procedure definition and process mapping, where applicable.
• Facilitate and report root cause analysis to aid CAPA definition and process improvement, where applicable.
• Establish and maintain processes, procedures, and minimum expectations for operational compliance (OC), including, but not limited to:
• Oversight of quality control (QC), CAPA and process effectiveness
• Process for OC assessments, including scope/purpose/responsibilities.
• A risk-based approach
• Regional OC activity schedule
• Process for OC output reporting, trending, distribution, follow up and CAPA definition.
• Identify operational quality performance measures, collate metrics on data generated within operational compliance and provide required metrics/RAG reports to management, as appropriate.
• Ensure operational quality, participant safety and data integrity are at the forefront of all activities through review and interpretations of quality reports (e.g., audit reports, noncompliance, inspection output, complaints) and specific activities undertaken via regional operational compliance.
• Support internal governance structures within the region to facilitate quality, process improvement and compliance within operations.
• Support development and delivery of client governance/quality agreements in conjunction with QA and operational management.
• Support the QA function with regards to notification, preparation and facilitation of client audit and regulatory inspections, investigations of non-compliance and tracking and follow up of regional CAPA status ensuring on time completion of quality related tasks.
• Maintain effective relationships internally and externally, for efficient and effective delivery of service.
• Comply with company quality framework, regulatory (GCP) legislation, guidelines, and international standards.
• Provide training on functional GCP, and other compliance and quality related topics, as required to improve quality and expertise within the operation of the regional research centres.
• Safeguard confidentiality of staff, participant and sponsor matters as required by regional Data Protection and Good Clinical Practice expectations.

Senior Manager, Program Development – Strategy

Senior Advisor, Talent Acquisition – Part-Time

Director/Senior Director, Site Excellence

Director, Business Development

Contracts Manager

Operational Compliance Specialist