Care the Wright Way

Document Specialist

• Provide timely review and facilitation of provider requests for processing and scheduling of patient orders, testing and referrals to ensure patient safety and quality.
• Provide quality customer service to patients via alternate communication methods (telephone, email, etc.).
• Follow-up and resolve outstanding tests, orders and referrals to assure timely and accurate scheduling, processing and availability of results for providers.
• Communicate clearly and professionally with patients, staff, and outside facilities.
• Be well organized in approach to management of outstanding tasks.
• Complete all work functions timely and efficiently.
• Be attentive to urgent patient needs and follows up with patients and facilities to assure continuity of timely patient care.
• Identify and report any unmet urgent patient need.
• Follow-up with providers and or practice manager on outstanding documents preventing processing of tests/orders/referrals.
• Accurately and timely respond to needs of patients and providers.
• Accurately and timely process requests.
• Accurately and timely link documents to patient chart for provider information.
• Perform other duties as assigned.

General

• Oversee care for patients transitioning from healthcare facilities, including follow-up calls and coordination with the Primary Care Provider-Team.
• Coordinate care for at least 30 high-risk and rising-risk patients, including using risk stratification tools and managing registries.
• Arrange follow-up visits, and manage patient data on symptoms, medication, and support.
• Handle various clinical tasks including drawing up medications for clinicians to administer, and monitoring devices such as Ambulatory Blood Pressure, Continuous Glucose Monitoring, Retinavue for diabetic patients, while ensuring HIPAA confidentiality and pursuing ongoing professional development.
• Handling incoming phone calls from patients, creating orders, delivering test results via telephone, medication refills, scheduling appointments, calling outside medical facilities for scheduling of specialty appointments and test orders.

Document Specialist

Care Coordinator, RN or LPN