Document Specialist

Care the Wright Way

Document Specialist at The Wright Center Medical Group managing patient orders and providing quality customer service. Responsible for facilitating provider requests and ensuring patient safety and quality in a hybrid role.

Posted 7/17/2026full-timeJermyn • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail in managing patient orders, referrals, and testing while ensuring timely communication and quality customer service. Proficient in electronic medical records and capable of working independently or as part of a team in a fast-paced healthcare environment.

Highest-signal resume keywords

Healthcare Experience (2-5 Years)Electronic Medical Records KnowledgeStrong Written and Oral Communication SkillsCustomer Service SkillsDecision-Making Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Document IdentificationPatient Order ProcessingReferral ManagementTest SchedulingDocument Linking to Patient Chart

Soft Skills

Interpersonal SkillsOrganizational SkillsAttention to DetailJudgment Skills

Tools & Technologies

Medent

Industry Keywords

Patient SafetyQuality AssuranceHealthcare Provider CommunicationPhysician Office Practice

About the role

Key responsibilities & impact

Provide timely review and facilitation of provider requests for processing and scheduling of patient orders, testing and referrals to ensure patient safety and quality.
Provide quality customer service to patients via alternate communication methods (telephone, email, etc.).
Follow-up and resolve outstanding tests, orders and referrals to assure timely and accurate scheduling, processing and availability of results for providers.
Communicate clearly and professionally with patients, staff, and outside facilities.
Be well organized in approach to management of outstanding tasks.
Complete all work functions timely and efficiently.
Be attentive to urgent patient needs and follows up with patients and facilities to assure continuity of timely patient care.
Identify and report any unmet urgent patient need.
Follow-up with providers and or practice manager on outstanding documents preventing processing of tests/orders/referrals.
Accurately and timely respond to needs of patients and providers.
Accurately and timely process requests.
Accurately and timely link documents to patient chart for provider information.
Perform other duties as assigned.

Requirements

What you’ll need

Previous experience in healthcare (2-5 years)
Demonstrated appropriate knowledge of/for identifying medical documents (labs, tests, x-rays, etc.)
Experience in a physician office practice setting preferred
Medent experience a plus
High school graduate or equivalent
Strong written and oral communications and interpersonal skills
Must have working knowledge of electronic medical records
Computer knowledge and skills required
Ability to work independently and as a team
Ability to work flexible hours including evenings, weekends and holidays
Ability to work in a fast-paced environment
Good judgment and decision-making skills
Ability to uphold patient confidentiality with the utmost professionalism

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements