Senior Analyst – Tier 2 Support Analyst
Cardinal Health
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
Visit company websiteExplore more
Salary
💰 $68,500 - $88,200 per year
Job Level
About the role
- Provides Tier 2 virtual support to the organization's end users
- Support software, hardware, warehouse technology, server, network, and enterprise systems issues
- Respond to escalated issues from the IT Service Center family
- Resolves user requests through discussions with users and coordination with internal and external resources
- Provide education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence
- Maintains support related documentation for certain end user platforms, monitoring environments, responding to alerts, and addresses service outages
Requirements
- 2-4 years of experience, preferred
- Bachelor's degree in related field, or equivalent work experience, preferred
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Tier 2 supportsoftware supporthardware supportwarehouse technologyserver issuesnetwork issuesenterprise systemsdocumentation maintenancemonitoring environmentsservice outage resolution
Soft skills
user educationknowledge transferproblem-solvingcommunicationcoordination