Engineer – Tier 2 & 3 Support
Cardinal Health
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
Visit company websiteExplore more
Salary
💰 $94,900 - $149,160 per year
About the role
- Provide Tier 2 and Tier 3 virtual support to the organization's end users
- Support software, hardware, warehouse technology, server, network, and enterprise systems issues
- Respond to escalated issues from the IT Service Center and Tier 2 Support
- Resolve user requests through discussions with users, coordination with internal and external resources
- Provide education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence
- Maintain support related documentation for certain end user platforms, monitors environments, responds to alerts, and addresses service outages
Requirements
- 4-8 years of experience, preferred
- Bachelor's degree in related field, or equivalent work experience, preferred
- Some experience in software development (preferably Java/SpringBoot)
- Querying SQL databases for research and support related functions
- Application monitoring and alerting (Dynatrace, GCP)
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software developmentJavaSpringBootSQLapplication monitoringalerting
Soft skills
communicationproblem-solvinguser educationknowledge transfercoordination