Carbyne

Full-stack Engineer

• Develop an emergency 911 eco-system
• Design, develop and maintain highly resilient services with fault-tolerant and self-healing functionalities
• Build modern, complex Web Apps and UI components.
• Develop our solution across global regions to provide any person in the world the ability to contact emergency services as quickly and effectively as possible
• Enable Carbyne’s business growth by opening up the system to business partners
• Explore opportunities to apply AI technologies to 911 emergency communications

Software Engineer

• You'll be a key developer on a mission-critical platform, ensuring reliable communication during emergencies.
• Own end-to-end real-time communication software development for our life-saving platform.
• Design and implement a high-performance Media Streaming architecture that achieves low latency and resilience for audio and video feeds.
• Develop core RTC components from mobile and specialized clients all the way to the backend infrastructure.
• Build and maintain highly scalable communication servers, implementing clustering technologies to handle massive concurrent traffic volumes.
• Lead the development of systems for audio processing and handling, as well as robust, compliant cloud-based recording and archiving of all media streams.
• Work across diverse environments: mobile platforms, clustered VoIP and Streaming servers, command and control systems, and emergency end-devices.
• Actively contribute to projects utilizing state-of-the-art RTC technology, including WebRTC internals, HTTP Streaming, and media frameworks like GStreamer and FFmpeg.

Senior Real-Time Communication Software Engineer

Support Engineer

• Manage the Tier-2 technical support team, ensuring high-quality support for complex and escalated customer issues.
• Develop and implement advanced troubleshooting procedures to address and resolve high-level technical problems within Carbyne's platform, ensuring adherence to strict SLAs.
• Work closely with Engineering, QA, and Product teams to prioritize bug fixes and feature requests based on customer impact and feedback.
• Foster a culture of continuous improvement by leading the evaluation and optimization of support processes and tools for scalability and efficiency.
• Drive the development and maintenance of a comprehensive knowledge base and documentation for customers and internal stakeholders.
• Mentor and train Tier-2 support engineers, enhancing their technical skills and product knowledge.
• Collaborate with Customer Success and Sales teams to ensure a seamless customer experience and contribute to customer retention and satisfaction strategies.
• Participate in cross-functional teams to translate customer feedback into actionable insights for product development.

Technical Support Manager – Tier-2

Sales

• Build long-term, strategic plans in collaboration with internal business partners to maximize clients' success with Carybne’s solutions while maximizing revenue; understand C-level initiatives at strategic clients and how Carbyne’s solutions map to those objectives
• Engage clients through new and established relationships, build trust, and enable clients to benefit from Carbyne's platform and services
• Develop and maintain product users and key decisions makers relationships to ultimately drive revenue growth
• Ensure the voice of the customer is clearly heard
• Help develop and implement strong value propositions and align value and ROI for clients based on their needs and key challenges
• Drive key account capture and planning process, from inception through close as well as supporting peers in their respective initiatives
• Oversee all territory account activities from prospecting and research to closing the deal and connecting the customer with professional services, if applicable
• Timely and accurate business forecasting, keep management apprised of strategic accounts and gather intelligence on competitor activity

Regional Sales Manager

Product Marketing

• Project Management: Plan, organize, and manage marketing initiatives from concept to delivery. Translate ideas and quick briefs into actionable project plans with clear timelines, ownership, and deliverables.
• Workflow Optimization: Build and maintain efficient marketing processes using Monday.com, Asana, or Smartsheet. Identify opportunities for automation and AI-assisted workflows to improve team velocity.
• AI Innovation: Identify, evaluate, and implement tooling and opportunities to leverage AI to streamline content creation, campaign tracking, reporting, and other processes.
• Social Media Management: Oversee Carbyne’s social media presence (LinkedIn, X, YouTube, etc.). Plan and schedule posts, track engagement, and ensure consistent brand storytelling across channels.
• Content Development & Coordination: Collaborate with internal stakeholders and our PR agency to develop, edit, and publish content - including blogs, press releases, case studies, and social media posts.
• Demand Generation Support: Assist in planning and executing digital campaigns, webinars, and ABM initiatives. Help manage campaign calendars and performance reporting.
• Performance Tracking: Maintain dashboards, reports, and project trackers to ensure visibility into priorities, progress, and outcomes.
• Cross-Functional Collaboration: Partner closely with Marketing, Sales, Product, Customer Success, and PR teams to align timelines, messaging, and deliverables.

GTM Operations Manager

Regional Sales Manager – LA, AR, OK, TX

Pre-sales Engineer

• Direct the Sales Engineering efforts, leading technical resources to assist the Sales team in winning new customers and maximizing revenue.
• Provide coaching and mentorship to the team members.
• Manage PreSales engagement requests from Sales - assess, prioritize, load balance work across team.
• Develop and refine processing to decrease sales cycles, speed deployments, and deliver high customer satisfaction.
• Actively participate in pre-sales activities, conducting engineering site evaluations, designing solutions, and leading workshops with prospects.
• Build strong relationships with customers, understand their needs, and architect solutions that meet their requirements and work with internal and external stakeholders.
• Drives continuous improvement in the pre-sales process by developing documentation, best practices, and training materials.
• Works effectively with cross-functional teams including Sales, Product, Operations, and Engineering.
• Interpret complex problems, create simple solutions and collaborate closely with prospects, channel partners and our sales team to deliver winning solutions

Director of Pre-Sales Engineering

Sales Engineer

• Collaborate with Account Executives to develop and execute sales strategies for Carbyne's public safety software solutions tailored to meet a prospective customer’s needs.
• Translate customer requirements into clear solution overviews and conduct compelling product demonstrations tailored to specific client requirements.
• Conduct and complete site surveys and other technical documentation required for solution design. Collaborate with Solution Architects by providing accurate customer infrastructure details and assisting the sales team in preparing tailored proposals and supporting materials.
• Assist in responding to Request for Proposals (RFP) using expert product knowledge to ensure accurate, compelling, and complete representations of product capabilities.
• Build and maintain strong relationships with key stakeholders.
• Partner closely with Solution Architects, Product, and Marketing teams to communicate customer needs and feedback into actionable product requirements.
• Provide customers with guidance related to the onboarding process to ensure successful and seamless solution expectations.
• Maintain comprehensive knowledge of emerging industry trends in emergency response technology and public-safety solutions.

• Carbyne: global leader in emergency collaboration technology (live video streaming, real-time chat, precise location tracking).
• Mission: revolutionize public safety and improve 911 emergency communications, serving 400+ million people with partners like Amazon, Microsoft, and AT&T.
• Role: end-to-end software engineering for life-saving 911 platform; directly impact emergency communications.
• Responsibilities: develop an emergency 911 ecosystem; design, develop and maintain highly resilient, fault-tolerant, self-healing services; build modern complex Web Apps and UI components.
• Responsibilities: develop solutions across global regions to enable quick, effective contact with emergency services; open system to business partners; explore applying AI to 911 communications.

Senior Full-Stack Engineer

Network Operations

• Be the first point of contact for urgent technical issues, supporting global customers via phone, email, and ticketing systems.
• Monitor live dashboards and alerts to identify, triage, and escalate service disruptions.
• Provide first-level troubleshooting on core technologies including Digi devices, FortiGate firewalls, and ANI/ALI services.
• Follow detailed runbooks and playbooks to maintain platform health and resolve incidents.
• Accurately classify tickets (P1–P4) to ensure SLA compliance and proper prioritization.
• Maintain clear, customer-friendly communication throughout the support lifecycle.
• Help evolve our NOC Playbook by documenting new solutions and lessons learned.
• Collaborate with cross-functional teams including Engineering, Support, and Product when deeper investigation is needed.

Software Engineer

Senior Real-Time Communication Software Engineer

Technical Support Manager – Tier-2

Regional Sales Manager

GTM Operations Manager

Regional Sales Manager – LA, AR, OK, TX

Regional Sales Manager

Director of Pre-Sales Engineering

Sales Engineer

Senior Full-Stack Engineer

NOC Engineer