Carbon60

ServiceNow

• Set up and reconcile Managed Service Provider (MSP) orders and customer service contracts as entitlements in ServiceNow (SNOW)
• Ensure alignment between active MSP orders, actual deployments, usage per customer and corresponding invoices by validating what’s in the contract
• Document and update relevant data within the SNOW Configuration Management Database (CMDB)
• Track data and compare to entitlement levels to be able to bill customers with accurate time
• Assist in enhancing SNOW's integration with Finance for improved billing accuracy and provide Finance monthly usage report
• Support the development of reporting dashboards such as Top X and Customer Success Management (CSM) dashboards in SNOW
• Adjust NetSuite order setup to match SNOW entitlement

Student Intern – IT Operations, ServiceNow

Account Executive

• Build relationships with new organizations in our target market to generate managed hosting, managed cloud and content management hosting (e.g. WordPress, Drupal) opportunities.
• Develop a go-to-market strategy that will expand OpsGuru’s reach.
• Be accountable for consistently delivering annual sales targets.
• Develop campaigns, events and promotional programs to drive sales opportunities.
• Cultivate new business through various selling techniques.
• Maintain and up-sell existing and enterprise-level accounts.
• Craft professional written responses for prospective customer requests for quotes, proposals, and complex bids.
• Evangelize the OpsGuru message to your targets and bring feedback to evolve strategy and services.

Account Executive, SMB

Security Operations

• Monitor and manage Carbon60’s cloud‑delivered security tooling, including: Coralogix for centralized security logging, alerting, and managed 24×7 monitoring, CrowdStrike Falcon for endpoint detection and response Reco for SaaS security posture management
• Act as the primary internal escalation point for security alerts, including triage and investigation of alerts escalated by the Coralogix 24×7 monitoring team.
• Assess alert impact and severity, determine required response actions, and coordinate containment and remediation with IT Operations and platform teams.
• Produce regular operational security metrics and reporting, including incident trends, response times, tooling coverage, and posture indicators.
• Ensure comprehensive security logging coverage across all systems and services used by Carbon60 employees, including: Corporate IT systems, Datacenter infrastructure, AWS and Azure environments, Identity platforms and key SaaS applications
• Validate that logs are properly onboarded, normalized, retained, and searchable within Coralogix.
• Own and monitor security controls across identity and productivity platforms, including: Okta, Microsoft 365, Google Workspace
• Own the end‑to‑end vulnerability management program for Carbon60’s internal environments.
• Act as Carbon60’s internal security lead for external penetration testing and red‑team engagements focused on core internal environments.

Corporate Security Operations Lead

• Build relationships with new organizations in our target market to generate managed hosting, managed cloud and content management hosting (e.g. WordPress, Drupal) opportunities.
• Develop a go-to-market strategy that will expand OpsGuru’s reach in Texas
• Be accountable for consistently delivering annual sales targets.
• Develop campaigns, events and promotional programs to drive sales opportunities.
• Cultivate new business through various selling techniques
• Maintain and up-sell existing and enterprise-level accounts
• Craft professional written responses for prospective customer requests for quotes, proposals, and complex bids.
• Evangelize the OpsGuru message to your targets and bring feedback to evolve strategy and services.

Full-stack Engineer

• Strategic Modernization & Growth: Partner with customers to assess current technology estates.
• Lead engineering efforts to refactor legacy systems and architect new features that drive measurable business outcomes and scalability.
• Provide clarity and direction within ambiguous or evolving problem spaces.
• Spec-Driven Development (SDD): Lead a "spec-first" or "spec-as-source" methodology using Generative AI.
• Create structured, behavior-oriented specifications (requirements and designs) that serve as the primary source of truth, guiding AI agents to generate, verify, and maintain implementation code.
• Ensure that generated code, tests, and documentation align with the spec and architectural standards.
• Architectural Leadership: Design scalable, resilient systems.
• Translate complex business requirements into technical specifications that AI agents and engineering teams use as the foundation for development.
• Review implementations to ensure alignment with patterns, performance, and security expectations.
• AI-Assisted Engineering: Integrate AI tools like Cursor, Claude Code, GitHub Copilot, Speckit into development workflows.
• Evolve engineering practices from manual coding to auditing, validating and refining AI-generated solutions based on rigorous specifications.
• Establish repeatable AI-driven development patterns.
• Polyglot Development: Evaluate and implement production-grade code across multiple languages and paradigms (e.g., TypeScript, Python, Go, .NET, Java) based on specific problem domains.
• Ramp quickly into unfamiliar stacks or codebases to provide clarity and direction.
• Technology Evaluation: Rapidly assess new technologies, frameworks, and patterns to determine viability and production readiness.
• Make informed recommendations balancing performance, maintainability, and team skill sets.
• Mentorship: Raise and maintain the engineering bar through code reviews, architectural designs, and mentoring other engineers on the team.
• Help engineers adopt SDD, AI-assisted workflows, and modern architectural practices.

Student Intern – IT Operations, ServiceNow

Account Executive, SMB

Corporate Security Operations Lead

Account Executive, SMB

Principal Software Engineer