Carbon60

System Administrator

• Lead administration, configuration, and advanced operational support for production workloads within Microsoft Azure (IaaS/PaaS) and Microsoft 365.
• Provide mandatory administration, maintenance, and expert-level troubleshooting for VMware environments and other current hypervisor technologies.
• Proactively monitor and diagnose critical incidents using tools like Azure Monitor and Log Analytics to analyze server performance and drive system reliability.
• Perform senior-level administration for both Windows and Linux operating systems, including patching, security hardening, user management, and firewall configuration (IPTables/Windows Firewall).
• Act as the final escalation point to quickly analyze, troubleshoot, and resolve complex service requests and production incidents, ensuring strict adherence to SLAs.
• Apply strong practical knowledge of ITIL principles and utilize platforms like ServiceNow for efficient incident, problem, and change management within a regulated enterprise context.
• Perform advanced troubleshooting of remote connectivity (SSH, RDP, VPN, sFTP, SCP, RSYNC), DNS, Load Balancers, and Web Servers (IIS, Nginx, Apache).
• Document solutions thoroughly and provide expert technical guidance and training to junior team members.

Senior Microsoft Systems Administrator

Manager

• Lead a portfolio of interconnected projects and large, multi-year programs for strategic enterprise clients.
• Establish and maintain relationships with key stakeholders, providing high-level strategic guidance and project updates.
• Oversee the financial health of engagements, from a single project to a full portfolio.
• Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans.
• Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure projects meet client expectations.
• Establish and maintain scalable project management practices.
• Monitor resource needs and allocations across projects to ensure appropriate staffing.
• Manage scope, schedules, budgets, change orders, risks, and delivery KPIs for one or more concurrent enterprise engagements.
• Ensure the right people are in the right roles at the right time, balancing customer needs with internal team capacity.
• Report project outcomes and/or risks to the appropriate management channels, with the ability to escalate issues as necessary based on project work plans and their potential impact on the enterprise.
• Work in close collaboration with the sales team to proactively identify new opportunities for growth within client accounts.
• Actively lead and guide clients through the organizational changes associated with enterprise-level projects.
• Actively participate in building and improving delivery processes to maximize efficiency, quality, and scalability.

Senior Engagement Manager – Enterprise

Product Manager

• Define and evolve the product vision and strategy for hybrid cloud managed services.
• Own the product roadmap, prioritizing features and capabilities that drive customer value.
• Lead end-to-end product lifecycle from ideation to launch, including pricing and go-to-market planning.
• Monitor product performance and customer feedback to drive continuous improvement.
• Collaborate with engineering and operations to ensure scalable service delivery.
• Partner with sales and marketing to develop positioning and enablement materials.
• Engage with customers, partners, and analysts to gather insights and validate product direction.
• Conduct competitive analysis and market research to inform strategic decisions.
• Identify opportunities to integrate emerging technologies into the managed services portfolio.

Senior Microsoft Systems Administrator

Senior Engagement Manager – Enterprise

Manager – Product Management, Development