CARBON3

Technical Writer

• Create and maintain technical documentation including platform guides, onboarding materials, runbooks, and operational procedures.
• Work with engineering and platform teams to document systems, workflows, and APIs.
• Translate complex infrastructure and platform concepts into clear, user-friendly content.
• Support customer-facing documentation such as user guides and knowledge base articles.
• Maintain and improve documentation repositories (e.g., Confluence, Git-based docs, Notion).
• Apply consistent standards, templates, and formatting across documentation.
• Keep documentation up to date as systems evolve, ensuring accuracy and usability.

Executive Assistant

• Manage complex calendars, appointments, and meetings across multiple C-Suite executives
• Coordinate internal and external meetings, ensuring effective time management
• Prepare agendas, briefing documents, presentations, and supporting materials in advance of meetings
• Plan and manage all domestic and international travel
• Process and manage expenses in a timely and accurate manner

Personal Assistant

IT Support

• Design, configure, administer and monitor our M365 environment and business productivity applications
• Implement and maintain security policies in our firewall and security tools
• Optimise collaboration tools and workflows to support our growing team
• Provide responsive desktop support for general end user compute issues
• Manage cloud backup solutions ensuring data protection and recovery capabilities
• Administer AI productivity and meeting tools
• Maintain comprehensive asset register for all IT equipment and software
• Manage software licensing compliance and optimisation across the organisation
• Plan and execute hardware refresh cycles and procurement
• Configure, administer and monitor enterprise network infrastructure including firewalls, switches, wireless access points and VPNs
• Ensure robust, secure connectivity across our UK sites
• Oversee server infrastructure, identity access systems, and secure remote access solutions
• Implement and maintain IT Service Management (ITSM) processes and tools
• Document systems, procedures and configurations
• Manage relationships with ISPs, mobile phone providers and IT equipment suppliers

Technical Writer

Personal Assistant

IT Infrastructure Manager