Car & Classic

Customer Success Manager

• Provide exceptional, professional, yet personal support throughout the entire Customer Success lifecycle during this 6-month fixed-term contract, including payments, disputes, and resolutions.
• Successfully assisting buyers and sellers with all processes and issues is a crucial piece of the Car & Classic brand.
• Deliver timely, high-quality responses to customer enquiries across HubSpot Conversations.
• Manage a high volume of customer conversations effectively.
• Support buyer and seller confidence throughout live and completed auctions.
• Proactively assist customers with vehicle collection, international logistics and cross-border requirements across the UK and Europe.
• Actively protect the Car & Classic platform from fraudulent submissions and activity.

Customer Success Executive

Sales

• Own post-auction negotiations: Drive successful post-auction deals between buyers and sellers while maximising conversion and profitability.
• Deliver commercial outcomes: Consistently achieve monthly deal volume, margin, and fee discipline targets.
• Maintain deal momentum: Progress opportunities quickly and proactively to achieve fast close times and minimise drop-off.
• Build trusted relationships: Establish credibility and rapport with buyers, sellers, collectors, and dealers across multiple markets.
• Support international customers: Deliver an excellent customer experience across English and French-speaking audiences.
• Provide valuation expertise: Apply strong market knowledge to support vehicle valuations, reserve pricing discussions, and negotiation strategy.
• Identify matching opportunities: Build and maintain a network of buyers and sellers to proactively connect customers with relevant vehicles.
• Ensure operational accuracy: Maintain high attention to detail across deal terms, documentation, communications, and CRM updates.
• Collaborate cross-functionally: Work closely with auctions, customer support, and commercial teams to improve conversion and customer experience.
• Contribute market insight: Share customer feedback, pricing trends, and competitive intelligence to improve auction performance and strategy.

Customer Success Executive

Sales Negotiator, French Speaking