Customer Success Executive

Car & Classic

Customer Success Executive at Car & Classic providing exceptional support via remote channels for UK and European customers. Focused on payments, disputes, and maintaining high customer satisfaction.

Posted 6/1/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £30,000 per yearWebsite

About the role

Key responsibilities & impact

Provide exceptional, professional, yet personal support throughout the entire Customer Success lifecycle during this 6-month fixed-term contract, including payments, disputes, and resolutions.
Successfully assisting buyers and sellers with all processes and issues is a crucial piece of the Car & Classic brand.
Deliver timely, high-quality responses to customer enquiries across HubSpot Conversations.
Manage a high volume of customer conversations effectively.
Support buyer and seller confidence throughout live and completed auctions.
Proactively assist customers with vehicle collection, international logistics and cross-border requirements across the UK and Europe.
Actively protect the Car & Classic platform from fraudulent submissions and activity.

Requirements

What you’ll need

Proven experience handling complex or sensitive customer cases, including disputes, complaints, or high-value transactions.
Experience in a high-volume, fast-paced customer-facing environment, balancing responsiveness with quality and accuracy.
Strong financial literacy, confidently managing payments, refunds, fees, VAT and multi-currency transactions with absolute precision.
Exceptional attention to detail, particularly when handling sensitive data and financial systems.
Ability to operate across multiple systems simultaneously (CRM, financial tools, auction platforms) without losing accuracy.
Empathy & Customer Focus — consistently delivering solutions with patience, professionalism, and care.
Commercial Mindset — protecting revenue while balancing customer satisfaction and deal completion.
Effective, personal communication — tailoring responses to the individual without sounding templated or robotic.
Proactive ownership — identifying issues early, taking initiative, and resolving problems end-to-end without constant direction.

Benefits

Comp & perks

£30,000 per annum (pro-rata for 6 months) + 10% performance-related bonus
Flexible working - work where and when you want to get the job done
Access to free counselling, therapy and mental health support via Spill
Professional development allowance
33 days holiday (pro-rata for 6 months)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

financial literacypayments managementrefunds managementVAT managementmulti-currency transactionscustomer case handlingdispute resolutionsensitive data managementCRM systemsauction platforms

Soft Skills

empathycustomer focusattention to detaileffective communicationproactive ownershipproblem-solvinginitiativeprofessionalismpatiencecommercial mindset