Capture One

Account Manager

• Manage and develop a portfolio of enterprise and mid-market blue-chip brands. Build strong, long-term relationships, drive renewals, and identify opportunities to expand usage, increase seat count, and deepen product adoption across teams and departments.
• Own the full lifecycle of existing accounts, identifying upsell and cross-sell opportunities, including positioning new products and capabilities. Expand single-team deployments into multi-division or enterprise-wide agreements through multi-threaded engagement.
• Lead renewal cycles to protect and grow ARR. Proactively manage account health, engagement, and timing to ensure smooth renewals and minimize churn risk while identifying growth opportunities within the renewal motion.
• Act as a trusted advisor to clients, understanding their workflows, challenges, and business goals. Navigate complex organizations with multiple stakeholders, including creative, technical, procurement, and executive teams.
• Maintain disciplined pipeline management and reporting in HubSpot. Manage deal progression and velocity, deliver accurate forecasts, and operate with structured sales rigor and accountability across renewals and expansion opportunities.
• Work closely with Market Activations on events across the Americas, share customer insights with Product and leadership to help inform strategy, and partner with Customer Success to ensure smooth onboarding, strong adoption, and long-term customer success.

Strategic Account Manager