Capture One

Customer Support

• Deliver high-quality customer and technical support to photographers across our support channels with clarity, accuracy, and empathy.
• Troubleshoot complex software issues across macOS and Windows, including installation, performance, tethering, color management, and workflows.
• Analyze logs, system configurations, and reproduction steps to identify root causes.
• Reproduce, document, and escalate bugs with clear technical detail, collaborating closely with Engineering and Product teams.
• Support customers in real-world, time-sensitive scenarios by guiding them through advanced features and workflows.
• Contribute to the continuous improvement of support workflows by sharing feedback, identifying friction points, and suggesting practical improvements.
• Actively contribute insights from customer interactions to help inform product improvements, user education, and support content.
• Participate in maintaining and improving internal and external knowledge bases, including documentation, known issues, and best practices.
• Engage professionally and thoughtfully with the Capture One community, helping foster a supportive and trusted environment for photographers.
• Collaborate closely with fellow Support Specialists and cross-functional teams to ensure a consistent, human, and high-quality support experience across regions and platforms.