Strategic Account Manager

Capture One

Strategic Account Manager for Capture One managing enterprise account growth. Focused on renewals, upsells, and relationship ownership within blue-chip brands.

Posted 7/8/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage and develop a portfolio of enterprise and mid-market blue-chip brands.
Build strong, long-term relationships, drive renewals, and identify opportunities to expand usage, increase seat count, and deepen product adoption across teams and departments.
Own the full lifecycle of existing accounts, identifying upsell and cross-sell opportunities, including positioning new products and capabilities.
Lead renewal cycles to protect and grow ARR, manage account health, engagement, and timing to ensure smooth renewals while identifying growth opportunities.
Act as a trusted advisor to clients, understanding their workflows, challenges, and business goals.
Navigate complex organizations with multiple stakeholders, including creative, technical, procurement, and executive teams.
Maintain disciplined pipeline management and reporting in HubSpot, manage deal progression and velocity, deliver accurate forecasts.

Requirements

What you’ll need

6+ years of experience managing and growing enterprise or mid-market accounts, with a strong track record in renewals, upsells, account expansion.
Proven ability to manage complex client relationships and drive revenue growth within existing accounts through consultative selling and strategic account planning.
Experience working with enterprise customers, preferably within creative, marketing, retail, media or related industries i a plus but not essential.
Strong ability to navigate multi-stakeholder environments, lead commercial conversations, and manage renewal and expansion cycles.
Excellent CRM discipline ideally with experience in HubSpot, ensuring strong forecasting accuracy and pipeline visibility.
Highly organized, self-sufficient, and comfortable operating in a fast-paced team, performance-driven environment.
Excellent communication and cross-functional collaboration skills, with a proactive approach to feedback and continuous improvement.
Interest in or familiarity with photography, creative software, or digital imaging is advantageous but not essential.
Fluency in foreign languages would be highly advantageous with French and/or Spanish preferred.

Benefits

Comp & perks

Hybrid work schedule with two-three days per week in our Kings Cross hub.
25 days of paid vacation, giving you dedicated time to fully recharge.
3 weeks of “passport working,” offering the flexibility to work from anywhere.
Comprehensive, company-paid health insurance to support your overall well-being.
Generous, fully paid parental leave for all new parents.
Structured onboarding experience based in our London and New York office.
One-week onboarding experience in Copenhagen Denmark, working alongside our global team and leadership.
A unique opportunity to build international relationships and gain firsthand exposure to our global business from day one.
Work with the latest Apple products as part of your setup.
Company phone provided to keep you connected.
Home internet costs covered to ensure a seamless and productive work environment.
Competitive base salary with commission component tied to performance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ExpansionUpsellingPipeline ManagementForecasting AccuracyStrategic Account Planning

Soft Skills

Excellent CommunicationCross-Functional CollaborationOrganizational SkillsProactive Feedback Approach