CaptivateIQ

Project Manager

• Lead the end-to-end lifecycle of multiple customer implementation projects.
• Create and manage detailed project plans covering scope, timelines, resource assignments, and budgets.
• Establish trusted relationships with customer stakeholders to align on goals and expectations.
• Manage ongoing communications and status reporting, ensuring transparency.
• Identify and mitigate project risks using structured approaches.
• Maintain documentation such as risk logs, change control records, and lessons learned.

Vice President

• Develop and champion a bold, “next-level” vision for Technical Services that accelerates CaptivateIQ’s shift toward a fully self-service, product-led customer journey.
• Craft and socialize a multi-year roadmap spanning Customer Education, Professional Services, and Technical Support, driving convergence toward digital-first, AI-powered experiences.
• Launch self-service experiences: customer portals, in-product guidance, AI-assisted support, and scalable implementation templates.
• Overhaul our education program to prioritize embedded, contextual product guidance over static content - replace traditional training models with just-in-time, in-app learning and personalized content delivery.
• Expand self-service capabilities to reduce 1:1 support volume - e.g., searchable knowledge bases, diagnostic tooling, and AI-assisted troubleshooting.
• Define the future of Professional Services by moving beyond standard implementation delivery to flexible, templatized, and AI-augmented frameworks.
• Continuously uplevel team members to be strategic and consultative customer partners, while automating and productizing lower-level transactional tasks.
• Regularly engage with customers, beyond escalation management, to form long-term relationships with key stakeholders, understand their perspectives, and serve as an internal voice of the customer.
• Surface recurring product gaps and usage friction through frontline insights and partner with Product & Eng to influence roadmap priorities.
• Establish, monitor, and continuously evolve KPIs aligned to digital adoption, reduced ticket volume, faster implementation times, improved NPS, and tangible customer value realization.
• Instill a culture of curiosity, ownership, and customer obsession across all Technical Services teams - foster the culture of experimentation and innovation.

Vice President, Technical Services

Engineering Manager

• Recruit, inspire, manage and grow a team of software engineers
• Serve as a tech lead/manager, helping drive the team while also delivering on smaller functionality as an IC
• Design, build, and maintain user-facing components, APIs, services, and systems to solve problems and delight users from end-to-end
• Mentor the professional development of each engineer through personal and performance management and coaching
• Work closely with product owners to set priorities, objectives and clarify direction for the engineering team
• Build and evangelize best practices, high engineering and security standards, and continuously improve our codebases and team processes

Engineering Manager – Sales Planning

Product Manager

CaptivateIQ is the leading Sales Performance Management solution, recognized by Forrester and G2, and trusted by customers including Affirm, Gong, and Figma.
With backing from Sequoia, Accel, ICONIQ, Sapphire Ventures, and other leading investors, CaptivateIQ is on a mission to enable every company to improve their return on incentives and sales planning.
Come and see why Glassdoor and Comparably have recognized CaptivateIQ as a best place to work!
About the role: We’re looking for a Lead Product Manager to lead the vision, strategy, and execution of our Business Planning initiative, Catalyst — a bold new product line that will transform how our customers plan, collaborate, and operate across their revenue organizations.
This is a zero-to-one leadership role: you will own the effort of bringing a new category-defining offering to market, working closely with engineering, design, GTM, and senior leadership (including ELT sponsors). You will be accountable for guiding our Catalyst Business Planning product from initial launch with early adopters through to market traction and scale.
Our Business Planning offering is positioned to become a connected planning platform, initially focused on revenue teams but designed to expand into adjacent workflows like finance, headcount planning, cost forecasting, anomaly detection, and beyond — exploiting the latest in AI/ML and forecasting techniques.
This is a rare opportunity to launch and grow a new business line that is viewed as critical to CaptivateIQ’s future.
Hybrid expectation: 3 days a week in our downtown Austin, TX or Menlo Park, CA office.