Capstone

Customer Support

• Accurately enter and process customer orders in company systems
• Process routine returns, credits, and customer transactions following established procedures
• Maintain accurate customer records and documentation
• Respond to routine customer inquiries by phone and email
• Provide customers with order status, shipping information, product availability, and other general information
• Route complex customer questions or concerns to the appropriate team member
• Work collaboratively with Customer Service, Sales, Distribution, and other departments to support order fulfillment
• Assist with routine administrative and customer service tasks as assigned
• Follow established policies, procedures, and service standards.

Temporary Customer Service Rep

Risk

• Support contract management activities by preparing, reviewing, routing, and maintaining agreements within the contract management database.
• Utilize the contract database to track contract status, facilitate review and approval workflows, and ensure accurate contract documentation and recordkeeping.
• Conduct rights, permissions, and compliance research related to content, licensing, and contractual obligations.
• Develop and maintain working knowledge of contract terms, conditions, and requirements applicable to content acquisition, licensing, and product development agreements.
• Partner with Content and other internal teams to support the execution and administration of contract terms and obligations.
• Maintain the integrity of contract and rights management data through quality control reviews, audits, and process improvements.
• Assist with the creation, maintenance, and distribution of title reports and other department reporting on a weekly, monthly, and ad hoc basis.
• Prepare and distribute recurring reports, metrics, and data summaries to support business operations and decision-making.
• Respond to internal requests for contract, rights, and reporting information in a timely and professional manner.

Temporary Customer Service Rep

Temporary Risk and Contracts Specialist