Temporary Customer Service Rep

Capstone

Temporary Customer Service Representative providing support for customer orders and inquiries at Capstone. Processing orders, managing customer inquiries, and collaborating with various departments for order fulfillment.

Posted 7/24/2026full-timeNorth Mankato • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and attention to detail while accurately processing orders and maintaining customer records. Capable of collaborating with various departments to ensure efficient order fulfillment and responding to customer inquiries effectively.

Highest-signal resume keywords

Customer Service ExperienceOrder Entry SkillsAttention To DetailMicrosoft Office ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingCustomer Record MaintenanceReturns ProcessingTransaction ProcessingBasic Computer Proficiency

Soft Skills

Strong Organizational SkillsAbility To Work IndependentlyTeam CollaborationAbility To Manage Multiple Tasks

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer InquiriesService StandardsAdministrative TasksOrder FulfillmentEstablished Procedures

About the role

Key responsibilities & impact

Accurately enter and process customer orders in company systems
Process routine returns, credits, and customer transactions following established procedures
Maintain accurate customer records and documentation
Respond to routine customer inquiries by phone and email
Provide customers with order status, shipping information, product availability, and other general information
Route complex customer questions or concerns to the appropriate team member
Work collaboratively with Customer Service, Sales, Distribution, and other departments to support order fulfillment
Assist with routine administrative and customer service tasks as assigned
Follow established policies, procedures, and service standards.

Requirements

What you’ll need

High school diploma or GED required
Previous customer service, administrative, or order entry experience preferred
Strong customer service and communication skills
Excellent attention to detail and accuracy
Basic computer proficiency, including Microsoft Office
Ability to learn new systems and processes
Strong organizational skills and ability to manage multiple tasks
Ability to work independently and as part of a team.

Benefits

Comp & perks

Professional development opportunities