Responsible for all calls/requests for quotations, order processing, and troubleshooting.
Communicate with internal and external customers through various channels in a constructive, positive manner in support of Capsa’s service policy.
Provide exemplary service to all customers, internal and external.
Provide tier-two level technical support for customer issues concerning Capsa products or systems.
Triage and escalate customer technical issues as necessary to additional level support.
Process product warranty shipments.
Work closely with the appropriate internal departments to communicate and assist with customer inquiries or technical support needs.

Requirements

Minimum of three years’ experience in customer service, technical support or help desk roles
Preferred: BA/BS
Understanding of ERP and CRM system; Capsa currently uses Syteline and Salesforce.com
Experience measuring AC and DC voltages with a voltmeter

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportorder processingtroubleshootingmeasuring AC voltagesmeasuring DC voltages

Soft Skills

customer servicecommunicationproblem-solvingconstructive feedbackteam collaboration

Certifications

BABS